Service went fast, covid thing was tough, pouring rain, everyone tried to get it done fast Mahalo
Great customer service. Love my Subaru!!!
Very nice man. Kept me up to date. Recall work performed thanks.
Clifford was attentive and professional. Big island motors needs more people like him. Mahalo.
I look forward to your phone call.
Staff did not pay attention to customer requests
Thanks for the great service.
Nice people, courteous and all seem to care about customers; appreciated the waiting area set-up with disinfectants, wipes etc.
Clifford is a very nice person. I did have an issue though. I asked him to make sure that Jospeh did not work on my car because the last time he did (in 2018), he forgot to torque down the plug on the oil pan. He left it hanging loose and eventually all of the oil leaked out. This caused MAJOR issues for me. Clifford said that he would take care of it. When I picked up my car, I learned that Jospeh serviced my car. I asked Clifford about this and he explained that Joseph was the available tech at the time. I expected that Clifford would have handled this situation but he didn’t. He did include my concerns in the service notes however. I’m sure it would have been tricky to juggle the techs in this situation but would you want Joseph working on your car after an incident like that??
Thank you for your friendly and courteous service!
They honor the warranty and repairs were done in good time!
Service was completed in a timely manner. Your staff members in service were courteous and helpful.
Thanks for taking care of our car issues! Greatly appreciated!
I was right in time for my appointment today, but my car sat for at least 1/2 hour after I checked in before being moved. Then 2 hours later, it was brought back out, at which point I thought it was done. But only one of the three things that I brought it in for was done. Then it sat near where I was for another 1 1/2 hours before being taken back to be worked on. I was there for 5 hours, and I know that my car sat for at least 2 hours without being worked on. If you have too many cars for your staff to handle, then you should not overbook.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social