Great experience as always! Friendly staff, clear details about the service, quick turnaround, and the shuttle service was very helpful.
1 year check up, all good, only 5,000 miles, should be good. I did ask about upgrading headlights to LED, but was told it would void my warranty , not good, so left it. I do hope you put LED’s in new models!
The service team were so kind and efficient. Makala was fantastic in prescribing the right service. Thank you !
Work wasn’t done as quoted; as a result I have to bring it back…..in a month. Duration of the whole process took more than two months.
The job took all day due to staffing and scheduling.
The mechanic left the interior covered in transmission oil. Took way to long to do the service I was quoted 1 hour and I ended up waiting 5 hours. I would not reccomend.
Your new service manager Kala is great — knowledgeable, pleasant, smart, reasonable. Definitely an asset as an interface with the public – a keeper!
Excellent service, as usual, for the past 9 years????
I already submitted my response!!
Always an AWESOME experience working with everyone ??!
I'm way beyond PLEASED with the service i always get!
Mahalo Mahalo Mahalo
thanks for your help on my Subaru. i love my car.
Thank-you Big Island Motors???????? You all are (da bomb) Awesome and very pleased with professionalism, courtesy, 'akamai????????????
Mahalo 'Iwalani Kalei????
Serious issue with my car----driver seat belt buckle needed to be replaced. We were told the part would be there in a week. It took several weeks to come. No one called to follow up with us or return our calls. My husband had to go to the dealership to get any information regarding part status. When it finally came in, we were asked if we had an appointment to get the seat belt replaced??? We need to wait 2 more weeks to get the part changed! The day of the service it took hours to complete. They knew my husband was waiting there. They made no attempt to keep him informed or expedite the work. I drove my car for over a month without a functioning seat belt but your dealership didn't seem to care. The service was so bad, we wish we never bought my Hyundai!!! I love the car but not the service provided by the dealership service department
Big Island Motors has serviced my Mazda 6 over thirty times
In the 10 years I have owned it (250,000 miles) and I score the service department a 10 on every visit.
It took me six weeks to get into you. Add an appointment at 11 in my car didn’t get in until 1245 that is not acceptable.
All good. Professional and all work was done as promised.
Very kind and friendly n professional service by All the employees
Great Customer Service! Sincerely appreciated squeezing me for ? diagnostic’s appointment same day as I reported the battery problem.
Your service was very simple understanding & fast. I would recommend anyone to send their car for service to y’all’s
Thank you for your service
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