William DeMotta helped me from beginning to end. He was sooo patient and was simply amazing. Thank you Mr De Motta. I appreciate you!
I was satisfied with everyone and the oil change, but I think $170 should cover oil change rotation of tires. It was always included at other dealerships. I just assumed it would be offered with the price and service. I believe you should rethink offering rotation with an oil change.
Learned that I need to change out one strut instead of all four.
Professional, communicative service staff. Thank you!
Great friendly service. Got the job done in a fair amount of time.
My my service technician was friendly and professional. Easy to communicate with.
They were extremely courteous
I had to bring it in urgently for tires. Got in and was advised my rear brake is very bad with leaking wheel cylinders. They took care of that as well. I'm happy and safe.
I really appreciate how quickly my car was addressed, as well as the communication from the service and sales departments. Thanks so much you guys!!
Service representative was very helpful, made it clear and understandable of the service being done. Most importantly I felt good about the service being done.
Excellent customer service ! Subaru Hilo always answers their phone actual person not voicemail. Highly commendable for everyone in the office , especially Alana , Lemuel and Clint.
Mahalo
I did not have an appointment.
But the repair they had done 2 weeks ago was not effective.
It took more than 2 hours for another repair.
I was told it may not be effective or last long.
After 4 years, I am no longer happy or confident with Big Island Motors.
Waiting for my quote for brake job
Mahalo for the good service !
The work was done within the timeframe that was told to me. What was done was explained to me ahead of time and after the work was completed.
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