Great Job everyone !!!!!!:) , Sincerely Pomaikalani , Aloha Chris Holschuh
Short wait time and enjoyed the service of shuttle
Len was great. He listened and kept me updated on the work being done.
My husband was told it would be an hour or less. It took two hours so he was a little upset it took so much longer than he was told. 2 hours seems super long for an oil change
Service staff and shuttle staff were very friendly and helpful.
I came in for a scheduled first 6000 miles service. I arrived prior to the appointment time of 1:30 for what should have been 1/2 hour service and was told it would be 1 1/2 hours, as they were backed up.
I chose to wait rather than shuttled back and forth to work. When the 1 1/2 came I was notified that I wasn’t forgotten and it would be just awhile longer, which was 20 more minutes.
I’ll be back in about 2 months for the next 6000 mile service, hopefully the scheduling is better.
Otherwise everyone was pleasant and good to work with.
Clifford made the whole process seamless and comfortable. Will be back for the next service. Mahalo.
It appears the tune up was great.
I am old and hanicapped. Three hours seems an awfully long time. for me to wait for the service. I live in HPP. One year a man that worked at BIM picked up my car on his way into work and dropped it off on his way home. Unless we can arrange this kind of thing next year, I will have to go elsewhere for my service. Other than the wait time, BIM has been a good company to work with!
Great service. Lem was great. Thanks.
Fast work very professional
Fast work very professional
Excellent and friendly service, thank you very much
Very pleased with service experience. Mr Queja and staff showed excellent customer care. Thanks to them.
Ed Petteys
Was told 1hr30 min for oil change. It was 2hr15min.
Has miscommunication on shuttle available. Len apologized which was appreciated.
No info on when next oil change is due millage wise. I would think it is in another 5000 miles.
No car cleaning? Thought this might be included as we get with our BMW. I just assumed and did not ask.
Waiting area so so but at least it is outside.
Over all experience was less than I expected for a first time in for service with my leased car.
Mahalos.
Excellent service and employees. Will be taking my other ceviches there too.
Troy from the service department was excellent and kept me updated on status of repair through out the day will be back for sure because of him thank you.
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