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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1390 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Nancy V.
5 out of 5
9/18/2020
Satisfied with our service and the quick service time.
Daniel T.
5 out of 5
9/18/2020
Thanks for the help! You guys did good!
Raymond H.
5 out of 5
9/16/2020
Worked me in thanks
Rickie C.
5 out of 5
9/15/2020
Great job
James W.
4 out of 5
9/12/2020
VERY HONEST RELIABLE TRUST WORTHY AND THEY KEEP YOU POSTED
Lisa H.
5 out of 5
9/11/2020
John was very awesome and took care of everything!!
James B.
5 out of 5
9/11/2020
Your tec. an staff. manager are good people ,hard workers. Oh just to give ty to the young man in parts, was very respectful.Now if what does give you a good feeling. Nothing will Thank you young man Jimmy Grenade. Lol
Larry S.
4 out of 5
9/11/2020
I had a good experience and good service, however, I was very concerned about the lack of masks at Toyota today. There were signs on the floor to remind customers about social distancing. I appreciate that, however, the lack of masks and the lack of signs stating that these are required, is concerning. When I arrived, no employees in the service department, were wearing them. I observed two female employees were wearing them. I didn’t go to the front area of Toyota, so I don’t know if any employees were wearing them. Thank you for listening. I hope that as we continue to fight this virus in our country, that Toyota will take a serious stand with this issue.
Joanne B.
5 out of 5
9/10/2020
Great service as usual! Thanks so much Joanne
Jonathan X.
5 out of 5
9/10/2020
John Jumps provides excellent service in a timely manner.
Terry B.
5 out of 5
9/10/2020
Excellent Customer Service by Lauren Trosper, 10 stars out of 10 stars meaning EXCELLENT
Tim H.
2 out of 5
9/9/2020
I worked for a Toyota organization for 21 years. Your organization does not exemplify what Toyota is all about. Your team did not follow its procedures for conducting the service on my vehicle. The service record was not completed as the service was conducted or we would not have gotten the failed results that we received. Please go back and reinstruct your employees of how to perform their tasks within the Toyota principles.
Kimberly C.
5 out of 5
9/9/2020
Great service
Debbie D.
5 out of 5
9/2/2020
Very courteous . Got my suv right in and maintenance completed in a timely manner
Shan B.
5 out of 5
8/31/2020
John Jump was totally amazing, professional & attentive. He kept us informed of each step & Process. We greatly appreciate all of his help!!
Charla S.
5 out of 5
8/29/2020
Good team you have. Nice and made sure I was comfortable and well taken care of.
Tracie J.
5 out of 5
8/29/2020
I was very pleased with my service today. Everyone was professional and Jose explained everything regarding my vehicle in a way I understood. Scheduling online was easy as well.
Randy C.
5 out of 5
8/28/2020
Your team is very courteous and very friendly
Jackie S.
1 out of 5
8/28/2020
Was told my truck needs a new battery and alternator. They called and told me it would cost $443.I told them that was pretty high. Especially sense the battery was a Toyota battery and was only 1 year old .The truck was already there so I told them to go ahead and fix it. They called me when it was done and told me it would be $750.When I questioned the price they said they would adjust it. When I got there they still charged me $613. I’m a disabled Marine Corps vet. There are laws for against doing this to senior veterans.Fix this or I’m filing a complaint.Jack Salts
Roy A.
5 out of 5
8/28/2020
Everyone very courteous, Roy

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