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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1390 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Penny M.
4 out of 5
10/3/2020
Professional but friendly. Explained what was done and what to keep an eye on over the next several months. Trusted him.
Joseph H.
5 out of 5
10/2/2020
Excellent service thank you
Obsessive W.
5 out of 5
10/2/2020
Lauren was great to deal with. Very friendly and professional.
Dale G.
5 out of 5
10/2/2020
He is very polite and personable
Jack M.
5 out of 5
10/1/2020
Wonderful experience
Donald P.
5 out of 5
9/29/2020
Excellent service since 2006. No complaints.
Sameed L.
2 out of 5
9/26/2020
When I took my car for service I expected it to be covered by my lease contract (free service first 4 times or within 2 years whatever comes first). I am a physician and was extremely busy with Covid patients. When I went to give my car, John was very affirmative that I had to pay since I was one month out. I did not mention my clinical duties kept me from coming earlier, but asked if the fee can be waived since it is only one month. I felt that it was a bit strict not waiving the fee given the fact it was difficult to come in earlier.
Barbara J.
4 out of 5
9/26/2020
I truly appreciate the honesty from Toyota today of not needing the service that I thought I did
Gregory W.
1 out of 5
9/26/2020
My RAV4 is in worse shape now after the diagnostic than when we brought it in. We are down to one air flow position and we have three dashboard lights on that weren’t on before. We were considering trading in the vehicle for a newer model. Now we will go elsewhere.
Marilyn B.
5 out of 5
9/25/2020
I always feel comfortable with the employees in the garage. They always treat one with respect.
George S.
3 out of 5
9/25/2020
I’m not angry but I thought the cost of labor was too high. Otherwise, I still like your dealership enough to drive 1/2 hour for service.
Sally T.
4 out of 5
9/25/2020
Thank you for your hrlp with maintenance for my car. I appreciate all you courtesy and help!
Susan B.
4 out of 5
9/24/2020
Do you have a great service department. The people are dedicated to help us drivers. And they are not forceful about things but they make sure they point out things that are important.
Suzanne P.
3 out of 5
9/23/2020
Went in for oil change appt + my engine light came on the day before. They put on computer & found the problem & fortunately they had the part needed & was able to take care of it at that time. How lucky I was to be able to get it done on 1 visit. They also provided me a ride home & a ride when it was done. picked
Anthony R.
4 out of 5
9/22/2020
Trump 2020
Debra K.
2 out of 5
9/22/2020
None of the staff at the Danville Toyota were wearing masks.
Anthony B.
5 out of 5
9/20/2020
I was glad to get in the same day. It was a smooth process. Lauren was awesome as well!
Linda F.
5 out of 5
9/19/2020
He was very friendly and likeable person who had the knowledge to do his job and make me feel my Toyota 2020 was in good hands with him and the mechanics. I have been going to Toyota since 2007 with no regrets
Brenda S.
5 out of 5
9/18/2020
Excellent service! I have always been satisfied with service and friendly staff at Danville Toyota.
Betty S.
4 out of 5
9/18/2020
This oil change was faster than anytime before and they also rotated the tires. Thanks Good job

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