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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
James R.
5 out of 5
3/24/2022
Thanks for today's service on time and in budget
S Michael.
4 out of 5
3/23/2022
Lydia is awesome. Very polite and professional. She works expeditiously on her end while at the same time not making the customer (me) feel rushed. Associate of the month material!
Perry C.
4 out of 5
3/23/2022
My cruise control was never repaired but everything else was taken care of. Your service department is very friendly and helpful, thank you!
Robert M.
3 out of 5
3/22/2022
Great service! Just have one question. Our son says that we should have rotors replaced instead of repairing the "rotors", whatever that is, I should have the rotors replaced because "the cost is the same". I have no idea what he is talking about. Any comments?
Cassandra T.
5 out of 5
3/21/2022
Excellent Friendly Customer Service! Priceless! Thank you!
Larry M.
5 out of 5
3/21/2022
Good job
A. Matthew.
5 out of 5
3/21/2022
None
Larry K.
5 out of 5
3/19/2022
he explained everything very well
Anthony S.
1 out of 5
3/18/2022
Technician took off skid plate on bottom of truck during oil change. 4 of the 5 bolts broke off. They said they can drill and tap new holes but it would be $70 per hole. I’m assuming they used an impact drill to get out the bolts. After they broke the first bolt they should have used a different method. I was very surprised they wanted to charge me for the repairs. I have been going to Toyota for maybe 10 years for services.
Cassandra S.
1 out of 5
3/18/2022
The person who brought my car back to my workplace left it running. It had been running for approximately 4 hours by the time I realized. He also left his trash in the car. Very disappointing considering I paid for the VIV and the service.
Ruthie C.
5 out of 5
3/17/2022
Logan and David were the best.
Ashley S.
5 out of 5
3/16/2022
I appreciate the fact that Toyota of Danville is able to come pick up my car and return it when finished. This is such a convenient, time saving service.
Kevin G.
4 out of 5
3/13/2022
Friendly knowledgeable stuff!!
Rodney S.
5 out of 5
3/12/2022
Cliff got me in and out very quickly and efficiently!
Julie W.
5 out of 5
3/10/2022
Logan is worth his weight in gold. Superior Customer Service Skills, Knowledgeable and Professional. I will come back again because of his Service Level. I just moved to Westville and finding a Toyota Dealer was an easy choice once I met Logan. Have A Great Day. Julie W
James B.
5 out of 5
3/10/2022
Logan was very nice and knowledgeable. Asset to the company!!
Joseph A.
5 out of 5
3/9/2022
Fast, friendly service
Ronna D.
5 out of 5
3/9/2022
Great service!
Patricia P.
5 out of 5
3/9/2022
I’m & out in short amount of time. Service person very nice & waiting room clean& pleasant.
Vladimer V.
2 out of 5
3/9/2022
The service advisor (Logan> is doing a good job but I dont know about your technician. It seems like they could not fix my car. I just got my car back today (after replacing brake pads, rotors and transmission for 3 weeks total) and was told that the issues has been taken care of. They said they did some test drive and the clicking sound heard when starting the engine and upon driving slow where gone. But when I drove it and got home the clicking noise still heard. I called and talked to Lydia about this and trying to talk to Logan but she said Logan is on the other line and will just relay the message to him but havent gotten any call back.

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