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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Nick C.
5 out of 5
8/14/2022
Everybody did a great job! My car was done far sooner than I thought it would be!
Peggy G.
5 out of 5
8/13/2022
Excellent service short wait friendly staff courteous. and professional comfortable and clean business
D. Patrick.
4 out of 5
8/13/2022
In 2024 lease is up
Dennis K.
5 out of 5
8/9/2022
Good job thanks
Cheryl B.
5 out of 5
8/7/2022
Great service, polite representatives.
Todd B.
1 out of 5
8/7/2022
The truck still pulls slightly too the right . Would have been nice if tech had talked with me so I could explain what I wanted done
Meri H.
5 out of 5
8/6/2022
Logan is very knowledgeable and always provides excellent customer service!
Earle S.
3 out of 5
8/1/2022
Thanks for a smooth visit
Karen P.
5 out of 5
7/30/2022
Your employees have a great sense of humor while providing us all the product knowledge we seek. Thanks!
Oscar R.
2 out of 5
7/27/2022
Issue was not resolved at all. They took more time explaining why they couldn't fix then it actually took to fix it as I ended up doing it myself. I took our 2009 Toyota Camry there in April for a diagnostic issue and was told they could not diagnose the problem. Took it to a mechanic's shop and they fixed it. Toyota's Service Department is definitely lacking and completely unsatisfactory in my book.
Cheryl P.
4 out of 5
7/27/2022
I am very happy with my truck. Not ready to trade it in for a while. But when I do I will come to you.
Laura R.
4 out of 5
7/27/2022
There seemed to have been a mix up over my appointment time & the Toyota people thought some other customer lived at OUR address & had MY phone number. No one by that name has lived at THIS address since we moved in 11 yrs. ago. No one else has MY cell phone number as far as I know! They asked to pick up a CAMRY; when I made the appointment, I told them it was a 2012 COROLLA. MY appointment was @ 1:00 pm. When they came to get my car, they kept saying the appointment was @ 1:15 pm. I don’t know what happened or how this mixup occurred, but I hope it doesn’t happen again, given that the “other” vehicle was scheduled for much different services than mine was!
Brenda S.
5 out of 5
7/23/2022
Logan is excellent at his job! He is very kind and helpful. Everyone at Toyota has been easy to work with. I wish all businesses had employees as kind. Good job!!!
Esther L.
5 out of 5
7/22/2022
Thanks for taking care of my kid and my truck.
Angela G.
4 out of 5
7/19/2022
Happy atmosphere, good service, comfortable waiting area, easy payment option on the phone,complimentary car wash. Like a SPA day for my car. Thank you
Debra L.
5 out of 5
7/16/2022
Always very nice!!
Aaron S.
2 out of 5
7/14/2022
I had all 4 wheels road force balanced. It took care of the steering wobble. Also had an alignment done and report stated the steering wheel was also not straight. The truck does drive straight, but only with the wheel canted to the right. If you straighten steering wheel it noticeably pulls left. Also my tires were inflated to nearly 50psi. Reason? I was happy with Mr. Houtchins politeness and respect. I have not always been able to say this about the some of the other service writers at Toyota of Danville. Thanks, Aaron
Teresa D.
5 out of 5
7/12/2022
Lydia is the best! Had nail in tore she was fast friendly service. Thank you Lydia ????
Randall H.
5 out of 5
7/8/2022
EXCELLENT
Brock H.
2 out of 5
7/7/2022
They didn’t figure out what was wrong with the truck! So still stuck with something that half runs thanks

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