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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1412 reviews 66%
4 star 425 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 131 reviews 6%
Review Us
Jeremy W.
5 out of 5
9/13/2025
Excellent service from start to finish, and kept me informed on the process the entire time. Thank you for getting her back by the weekend GREAT JOB
Susan S.
4 out of 5
9/12/2025
All was fine. Thank you.
Sally T.
5 out of 5
9/12/2025
Everyone i came in contact with was very friendly and fun! You made my experience so special! Thank you so mych.
Vicki P.
4 out of 5
9/12/2025
I really appreciate Jose having the new alternator ready to install this morning. That was very impressive! I think he is very good with people. He has a great attitude. Thank you Jose
Cheryl B.
5 out of 5
9/12/2025
Great service!
Debra J.
5 out of 5
9/12/2025
Always nice!
John M.
4 out of 5
9/12/2025
Go Washington!!!
Anthony B.
5 out of 5
9/10/2025
Steve was very nice and made my visit pleasant.
Brett J.
5 out of 5
9/10/2025
Customer service was great checking in and out, I appreciate the courtesy to bring my car to me at work, very appreciative
Cheryl P.
4 out of 5
9/10/2025
Jailyn was very helpful. It’s been almost 4 years since I bought my truck at your facility. I’ve had nothing but great service since I started there with my salesman Mario!
Amanda C.
5 out of 5
9/7/2025
Everything was great, as always!
Bruce B.
1 out of 5
9/5/2025
I originally brought my vehicle in because of dashboard lights indicating that I had a problem with the gas vapor that required a smoke test on 6/4/2025. It was determined that I needed a new gas cap. That gas cap ended up costing me 275.00. Less than a month later the same lights come on on my dashboard. I just got the vehicle in to recheck and I was told that it needed a vapor relief valve because of a very small leak in the valve. It was not repaired because the part was not in stock. I was told that it was not necessary to replace the part and that it is not a problem to drive the vehicle with a minor vapor leak. I was charged another 165.00 to tell me why my dash lights came back on. I am of the opinion that this leak would of,could of and should of been detected had it been thoroughly diagnosed in June.
James C.
4 out of 5
9/5/2025
Thank you Jose for the great service! -Army green taco
Brenda S.
4 out of 5
9/5/2025
I am very happy with the service offered to me today. I love doing business with Toyota.
Robert S.
4 out of 5
9/4/2025
They felt bad about the situation, but they were able to fix the problem.
Celeste B.
4 out of 5
9/4/2025
The service personnel are friendly, and they respect the customer. I live closer to Napletons, but I come to Danville because they’re the best. They don’t try to sell me things I don’t need.
Beverly H.
5 out of 5
9/3/2025
Great service from the entrance to the exit.
Donna B.
5 out of 5
9/3/2025
Great service
Manuela L.
4 out of 5
8/30/2025
Thank you Jailyn for walking us through applying for payment plan eventhough I am not there in person. Thank you for a job well done. Appreciate all you do.
Karen F.
4 out of 5
8/30/2025
I was very satisfied with the service I received both from the telephone call to the Parts Department and the Service Department. I didn’t have to wait long and I was treated very welll.

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