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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
Dylan H.
5 out of 5
7/4/2020
Excellent customer service!
Brian P.
3 out of 5
7/4/2020
To expensive
Deborah J.
5 out of 5
7/4/2020
Smooth easy service.
David J.
4 out of 5
7/3/2020
great experience. Thanks Rob, You are great to work with. Will be back!!
Mike W.
5 out of 5
7/3/2020
A J was great. Thanks for the quick service
Brian And.
5 out of 5
7/3/2020
AJ helped my daughter retrieve some softball equipment from the car when we had to leave it overnight and she told me he was absolutely wonderful to work with. He was nice and kind and went the extra mile by far. Job very well done.
Avery P.
5 out of 5
7/3/2020
I’m coming to Ford for years and Rob is always giving us outstanding service
Mary O.
5 out of 5
7/3/2020
Thanks!
Carolyn F.
5 out of 5
7/3/2020
You guys are always friendly and efficient! Thx
Edward L.
5 out of 5
7/3/2020
Thanks for the quick, friendly service.
Nancy C.
4 out of 5
7/3/2020
I drive all the way from Petaluma to Santa Rosa for the amazing service by my Service Advisor, Rob Hussey. Even in the midst of the strain of the pandemic, Rob is incredibly patient and kind. He’s very knowledgeable and I can always rely upon him to ensure the quality of service/repair I receive is excellent. Thank you, Rob! Give that man a raise!!
Bill S.
5 out of 5
7/3/2020
Rob was efficient, patient and knowledgeable. Thanks Rob!
Brandi W.
5 out of 5
7/3/2020
The Staff at Ford are very helpful. They clearly communicate and are honest. I appreciate the care for me there and because of that, I ONLY go to Ford. Thank you again for excellent service! Respectfully, Brandi W
Nicholas P.
3 out of 5
7/3/2020
It was terrible. They didn’t put everything back together. I had to put on the entire belly pan myself. Also they lost one of the “nuts” for the belly pan. So now I cannot put one of the bolts back in.
SCOTT D.
4 out of 5
7/3/2020
????????
SUSAN M.
5 out of 5
7/3/2020
Robert is the best great customer service explains everything very kind
Susan C.
5 out of 5
7/3/2020
Pleasant to deal with- done quickly
JEROLD D.
1 out of 5
7/2/2020
The blue def was added it was spilled down the side of the truck and no atempt was made to clean it off. I find this unacceptable.
Carlos M.
5 out of 5
7/2/2020
Thank you! Jorge you have great customer service thank you. keep it up. Carlos M
BRYAN A.
5 out of 5
7/2/2020
My experience with Robert is that he is very thorough, accommodating and considerate of his customers, a pleasure to work with.

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