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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
Jennifer P.
5 out of 5
7/12/2020
Wayne Shuster is absolutely amazing with impeccable customer service.
Jon G.
4 out of 5
7/12/2020
Great presence, communication. Very pleasant to work with.
Bob And.
5 out of 5
7/12/2020
Mr. Gutierrez was very good at explaining things to me and kept me up to date on what was going on. I’m very happy with my experience at Hansel.
Linda J.
5 out of 5
7/11/2020
Woody is always courteous, friendly, explains every detail fully—best and worst case scenario. Couldn’t get a better team than Hansel!
Roger M.
4 out of 5
7/11/2020
I am completely satisfied with Woody and the service on My Escape. You All have a great evening and be safe.
Robert B.
5 out of 5
7/10/2020
Your service representatives are always extremely friendly, courteous, and professional. The technicians have, in my experience, in every instance provided excellent service.
Edward E.
5 out of 5
7/10/2020
Anthony was very thoughtful and honest about the time involved. I felt his customer service attitude was top quality.
Barbara B.
4 out of 5
7/10/2020
I would have just remained if I knew it would be so fast. BTW this is Al’s car, Barbara can’t reach the peddles Although she can drive a manual transmission. Good start to a new relationship. Love this Mustang, just regret I don’t drive it more. Hope this will be a good relationship since we have been here a year now.
Berbadette D.
5 out of 5
7/10/2020
Thank you for getting the work done in a timely manner and making sure I was always notified.
Justin R.
5 out of 5
7/10/2020
Thank you for great customer service!
STACEY L.
5 out of 5
7/10/2020
Anthony was great!
Trish J.
2 out of 5
7/9/2020
Had to come back twice oil was leaking after they changed it Iv had so many problems with your service dept I hadn't taken my car to you for a year I said ok I'll give you guys another chance BIG MISTAKE! Iv bought two cars from you never again
Janet K.
5 out of 5
7/9/2020
Thank you for prompt completion!
Shahriar N.
5 out of 5
7/9/2020
Thank you
Antonia I.
5 out of 5
7/9/2020
Thank you so much for your time
Roger And.
5 out of 5
7/9/2020
Very satisfied.
BRIAN F.
5 out of 5
7/9/2020
All web very smooth. Thank you
David F.
4 out of 5
7/9/2020
It’s really too soon to tell as I just brought the truck home. Let’s see if any problems emerge when I actually use the truck.
Hannah D.
4 out of 5
7/9/2020
Rob is the best
Marcia S.
5 out of 5
7/9/2020
Perfect!!!

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