Service Center

Real Reviews From Verified Customers

Gene S.
4 out of 5
9/24/2020
Jorge has helped me in the past and was even better this time around. I had an appointment and was aprox 10 minutes early, so I went in and some guy said " we don't open untol 7:30!" So I steppsd back outside to wait. However I saw 2 other customers inside being help? In either case Jorge did approach me and offered to help which he did in fine fashion.
Kathleen K.
5 out of 5
9/24/2020
Thank you
Debbie C.
5 out of 5
9/24/2020
Rob has been very helpful assisting me in the repair of my truck.
JOSE G.
5 out of 5
9/23/2020
Thanks
Zachary G.
5 out of 5
9/22/2020
Rob Hussey was great ????.
Alison C.
5 out of 5
9/22/2020
Great service
Charles S.
1 out of 5
9/21/2020
I am still getting the same message that I brought up at the service. I was told the battery was charged and good, but it's still shutting down a system to save the battery. I'm afraid that of it's shutting off the theft system, something could happen and I would never know. What would be the next step? Will you replace the battery?
Jose M.
5 out of 5
9/20/2020
I’m very happy with the way he did the service on my truck thanks for everything
Laura H.
5 out of 5
9/20/2020
Jorge was great!
John G.
5 out of 5
9/20/2020
Rob , is awesome and is so cool to work with. He make you feel like a friend
Kathy K.
4 out of 5
9/20/2020
Great service, I needed Hansel to perform four safety recalls on my 2014 Ford Fusion. They are the ones who let me know about the recalls to begin with! Hansel gave me a loner car to use, thank God, while they worked. Everything was done within 48 hours and the $$ charge to me was a big fat zero. ?? I would never buy a vehicle from a private party again, highly irecommend a reputable dealership like Hansel Ford in Santa Rosa.....cuz what just happened for me with the recall/safety upgrades for my particular Ford Fusion wouldn’t have been done. Thank you Hansel.
Kaitlyn S.
5 out of 5
9/20/2020
Rob was very communicative and helpful.
Christie A.
2 out of 5
9/20/2020
Thought my car was supposed to be washed. My friend bought a truck at Hansel and when she brings it in for service they wash her truck. George was great!
Tami R.
5 out of 5
9/19/2020
You were all great!
Amanda C.
5 out of 5
9/19/2020
I appreciate that David got my car cleaned.
Irina W.
5 out of 5
9/19/2020
Woody was very informative about what needed to be done on my car!
CHARLES AND.
5 out of 5
9/19/2020
Got to love woody just as awesome as always.
PAGE W.
5 out of 5
9/19/2020
Excellent service, as usual. The team at Hansel is always extremely helpful, welcoming and friendly. I commend your outstanding employees.
RONALD H.
5 out of 5
9/19/2020
Woody is great! Give him a raise!!!
Anthony K.
5 out of 5
9/18/2020
AJ is fantastic. We greatly appreciate his professionalism and quality of service. Many thanks.

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