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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
Ron C.
5 out of 5
2/14/2021
Extremely satisfied with the service department. Jorge went above and beyond to see that my needs were taken care of
Francisco M.
5 out of 5
2/14/2021
Yes the service was exceptional. Rob at the front desk was awesome thanks.
Donald H.
4 out of 5
2/14/2021
????
Vani L.
5 out of 5
2/14/2021
Very good service and customer service Thanks
Laura T.
1 out of 5
2/13/2021
AJ was fantastic but the parts fir my 2002 T bird could not be found so I have to take it elsewhere
Michael W.
4 out of 5
2/13/2021
Rob always looks out for our best interest when dealing with our vehicle
Nick S.
3 out of 5
2/13/2021
Super helpful couldn’t be happier.
Alan H.
5 out of 5
2/13/2021
Very thorough.
Carolyn C.
4 out of 5
2/13/2021
Unfortunately shuttle service cancelled 3 times to pick me up & had to make my own way to pick up car.
ADBOE ASSOCIATES.
4 out of 5
2/13/2021
Very professional and completely directed to my satisfaction.
AARON W.
4 out of 5
2/12/2021
David was completely amazing. He took extra time to go over some questions I had. I was considering taking our car to the Ford repair service in Petaluma since we were not pleased with our last visit. But after working with David well Come back to Hansel Ford. Thanks David!
Robert H.
3 out of 5
2/12/2021
Are truck washes offered...?
Victor C.
2 out of 5
2/12/2021
No more car washes
David A.
5 out of 5
2/12/2021
AJ and the team in the service department did a good job in servicing my 2018 Fusion in a very timely manner.
Joshua P.
5 out of 5
2/12/2021
Thank you service team for your hard work and amazing customer service
LES C.
5 out of 5
2/12/2021
Rob is a champion. He got my truck in and fixed in a timely manner and was always very communicative during the repair process. Thanks
DONNA T.
5 out of 5
2/12/2021
Amazing, personal, courteous, honest service. I hope that this is GENUINE. However, EXCELLENT by far customer service, especially from George!!!
Samantha L.
5 out of 5
2/12/2021
Jorge was incredibly helpful throughout the entire process. 5 stars!
Geoffrey H.
5 out of 5
2/12/2021
Thanks to Woody. Worked with me and was very responsive to my requests. Excellent service.
Dean R.
5 out of 5
2/11/2021
David is a very nice person and very considerate. He was very good at keeping me informed on how my car was doing all along the process of my service.

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