Took care of everything and when things changed he put me first!!
Always great service through Woody. Thank you!
Great service as always
Love Hansel Ford
George took the time to dig in and find the problem that has existed with this car since we bought it 4 years ago. Although other efforts proved to be a Ford corporate problem and nothing to do with the efforts made by this dealership. But regardless, George gets the feather in his for finding it and fixing it. So far so good!
Rob provided great customer service.
Everything went smooth vehicle was returned same day as stated service tech was very helpful and courteous
Jorge was quick and professional.
A.J. was very clear and thorough when checking my truck in to service, and he promptly called me when it was time for pick up. In my opinion, A.J. is an asset to the Ford company.
David was professional, knowledgeable and great to work with.
Friendly, easy, timely and convenient service. It was a great experience...thank you!!!
Everything you did was fine.
Rob is great! I’ll keep coming back because of the fantastic service he provides. Very friendly yet professional and always remembers me. That goes miles with me.
Staff was beyond friendly and helpful. I had an emergency situation and they all showed that they cared and got me on the road again safely. I’m now safely on my way back to Colorado thanks to everyone
Very a very smooth & timely process, which really appreciate! ????????????????
Good communication, and AJ helped me get in and out quickly and listened to ll of my concerns.
I have a warranty but was charged $95 and when asked why he said well that’s if something broke and nothing broke, then of coarse you never have loaners so I have a warranty that covers a rental well I tell the ford employee I am giving you my expedition max so I need something comparable because I have 4 kids. When I show up to enterprise they pulled up a FORD RANGER!!! How stupid? I said I needed a large suv not a ford ranger. Enterprise tells me I also owe them $163 for the rental? So why did I purchase a Ford with a warranty but get charged for a rental and get charged a fee for a tech simply plugging into my Ford to tell me it’s a generic power train fault and can’t do anything. my Ford breaks down and has check engine lights and advises me to take to dealer and I get charged all the way around, but woody the service guy says normally it’s $1xx something dollars so he gave me a “deal”. Thanks woody and ford for your crap customer service and vehicles. I have had fords all my life and purchased 6 from Hansel and I promise you this one will be the last. I will be trading it in on a Chevrolet ASAP
My wife says you did great ! Thank you
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