Great experience always Hansel had well trained customer Service people
What service? My card was charged too. Wtf?
Rob is always very helpful and gracious. George was very also great.
I usually get a car wash when I get a service. Did not happen this time.
Rob was quick to give me a quote and handled everything in a professional and courteous manner. I was very pleased with the experience.
Robert. Newkirk
Everything was easy and well done
Love the carwash included. Thanks!
Carol Johnson is a wonderful employee at Hansel Ford.
Carol was friendly, efficient and a pleasure to chat with.
As always Rob Hussey delivered top notch service! We are very pleased!
My service time was excellent & I was able to get home to my son. Thanks for always being there to help me. Staff was also very helpful & saw to it that I was comfortable . Thank u again for the wonderful service on Friday.
I am very pleased with the service department.
Carol was very attempt & ensured all my questions, very professional & cordial.
Carol was very professional. My complaint is I scheduled online for a Friday at 10;00am I was then called and told that you don’t do air bag repair on Friday. Carol made an exception. However, my car was not fixed until after 3:00pm. It takes an hour to get to Santa Rosa. I was not told my car would not be ready until 3 or 4 until I got there. I do not blame Carol for this. I did feel like I was held hostage for MANY hours. Will not buy another Ford! Thanks for wasting my day off.
Picked up my car because they said my motor mounts were not broken and they ran tests but when I ran my own tests I see the engine moving more than it should and I'm pretty sure the mounts are still broken.
Rob is the best. I have known him for years and has always been an outstanding service manager. I wouldn’t go anywhere else.
Everything were done just how they said well done guys!!
Joshua was very helpful. The agent next to him was very nice and offered us water while we waited. BUT the agent on the other side (a latino) decided to eat his lunch at the counter which is very unprofessional.
He was both friendly and helpful
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