Overall it was a great experience. The wait time was low and they had my truck done fast. My only complaint is I wish the service included small details such as complimentary vacuumed floorboards and a clean windshield.
Jacob was very helpful and knowledgeable.
Jacob as well as the service technician went above and beyond my expectations. I will definitely be returning with my vehicles for any of my future service needs.
Outstanding service! While my vehicle was being serviced an unexpected error occured which cause me to be there several hours longer than anticipated. I am extremely pleased with the fact that they kept me well informed. During each step. I could tell that they were doing everything within their control to expedite taking care of the issue. That weighs a lot in providing excellent customer service. Thank you to the Arrow Ford - Quick Lane team. I will be back again.
Jacob is definitely an asset to Ford company. He is an exceptional employee.
Thank you Jacob for your hard work and dedication.
Looks like the tire pressure wasn’t checked!
Michael gave me information to make an informed decision regarding my car that could save me time and money.
I was told there is nothing wrong with my brakes even though they squeal really bad every morning. Wet dry cold hot. And I am tired of it. They said they sprayed some stuff and hopefully it will help. If it doesn’t I will call back
Upon leaving the dealership, my car popped its check engine light because one of the mechanics overfilled my car engine with oil and is causing too much pressure in my engine. I will be returning in the morning to get it fixed.
They did a great job they got me in and out in reasonable time and gave perfect suggestions for my vehicle and treated me like a real professional should treat a customer.
She is always a great person to work with!
Great all around customer service
Required work completed in a timely manner.
Thanks,
Ron
You guys always do a great job for us. Thanks.
Great job, fast service, thanks
Even though I was completely satisfied with my service, I wish there was more detail on my bill/receipt; like what was my tire pressure before correction or what is/was found on the multi point inspection. The items that were checked looked as if they were checked in haste.
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