Ed Always Provides Excellent Service!!!
Appreciate the good customer service from Lassa.
Ed Gumataotao is awesome and I feel confident that my car is in the best of care whenever I hand my cars to him for service. A+++!
I enjoyed working with Ed G. He is always accommodating and provides top notch service to all of his clients.
Great service from Lassa Olsen to keep my car in tip top shape thanks! that’s why I will continue To service my Honda at Steve Hopkins
I am satisfied with everything. Thanks you
I look forward to submitting the survey describing the quality service which I've grown accustomed to from Ed in particular!!!
Lassa is a great service advisor, and everyone on staff I encounter is friendly and helpful. As a customer of 17 years, i can testify that the work is top-notch, and I appreciate getting the best price possible every time. Both shuttle and loaner services are always available and very much appreciated.
One suggestion: the waiting room is VERY BRIGHT. If you took out a few of the fluorescent bulbs, or even better yet, put in 2-3 floor lamps that send light up instead of shining it down, it would improve the waiting experience substantially.
I haven’t ever had such a lack of communication. Car dropped off on Monday. I was told a part needed to be ordered and would be in the next morning. That was the last I heard despite texting to find out what was going on until after multiple phone calls on Wednesday I finally got someone to tell me what was going on. I learned the tech was off for 2 days. I should have been notified or the file moved to another tech. I had to spend multiple days trying to figure out if I needed rides to and from work without any idea how long it was going to be. I’ve been a customer for 35 years and have come to expect better communication.
Ok, all my needs were met properly and promptly.
Ed took care of us and made sure that our service we needed for our vehicle was taken care of in a timely and professional fashion.
Roland was amazing as always. Professional service and no ****. Got us an appointment right away. Ed was able to get us in for estimate and then repair in less than an hour. I couldn’t be more happy with the level of service these men provided us with. 100% recommend this team.
My maintenance minder was not reset. Is there a way I can do this myself?
Excellent, friendly, helpful service! Thank you so much!!
Josh explained cery well what the car needed and the price was rrasonable.
Very accommodating guy. Explained clearly what was done to my car.
Great service and very nice
Always a simple and easy process working with Ed G.
Ed always provides outstanding service. Great communication, prompt response and always service with a smile.
Transferring all future car care to Hopkins
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