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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8383 reviews 70%
4 star 2646 reviews 22%
3 star 189 reviews 2%
2 star 403 reviews 3%
1 star 328 reviews 3%
Review Us
Shane .
2 out of 5
3/2/2026
I recently visited Norm Reeves Honda Vista for an oil service. During my previous visit, I was informed by a member of the service team that I had one complimentary oil service remaining. Based on that information, I returned expecting that final service to be covered. Unfortunately, during this visit I was told that the complimentary service was no longer valid. The person I spoke to back in September 13 told me I still have a free service and let me know that it will be due in 6 months which is in March. Knowing that I brought my car today the 28th of February. What was most disappointing was not just the charge itself, but the lack of clear communication and the overall customer service experience during this visit. I asked to talk to a manager and they said no manager is available today. I had planned to continue bringing my vehicle here for future oil changes and maintenance, but this interaction has made me reconsider. I hope management takes this feedback seriously and works toward clearer communication and improved customer service for future customers.
John Z.
5 out of 5
3/2/2026
My service was completed quickly and efficiently. Shout out to my service advisors John and Hannah. Keep up the great work
Alex V.
5 out of 5
3/1/2026
Great & quick service!
Isbelina M.
5 out of 5
3/1/2026
Excellent customer service!
Edward G.
5 out of 5
3/1/2026
Overall awesome experience
Yavonne B.
5 out of 5
3/1/2026
Brendan was helpful, polite and took the time to answer all of my questions.
Kentavius C.
5 out of 5
3/1/2026
Ernesto was great!
Anthony S.
5 out of 5
3/1/2026
Ramez was very professional and a very handsome young man and helped me out with services ????
Robert H.
3 out of 5
2/28/2026
John explained everything that would be done and checked the car's service record because it was the first time that this car had been there after we bought it elsewhere. My service hit John's lunch break, but he told me that he was leaving and pointed out who would finish my billing if the car was do e by his return. That was nice.
Maria S.
5 out of 5
2/28/2026
Mr Barbosa provided excellent customer service by being very detailed in his explanations of the services provided. I left knowing my vehicle is ready for a safe roadtrip. Thank you for always keeping me updated.
Katherine M.
5 out of 5
2/28/2026
Pablo was great!
Justin .
5 out of 5
2/28/2026
Mike is very professional and trustworthy.
John R.
4 out of 5
2/28/2026
Ramez greeted me immediately and was so friendly and professional. He went over my requested service and suggested a tire rotation in addition to the oil change. He included a coupon, which I really appreciated. Everything went smoothly and the communication was excellent!
Patricia L.
4 out of 5
2/28/2026
The salesman who helped us was Jose Perez, not Pablo Barbosa. He was wonderful!
Silvia J.
5 out of 5
2/28/2026
As always, Sal Lua, made our vehicle emergency one of the smoothest and easiest to deal with. He reassured me that my car was in good hands. The reason we continue to return to Honda Vista is the great customer service he provides. Thank you Sal.
Karen L.
5 out of 5
2/28/2026
Both Mike and John are great.
Charles B.
1 out of 5
2/27/2026
This issue should not have happened on a car with our miles... Eff Honda.
Gabriela F.
5 out of 5
2/27/2026
I was so grateful for Ramez’s industry knowledge and timeliness. He answered all of my questions and helped me find out what I needed to get done. Even without an appointment I was able to get in and out of there pretty quickly. He was honest about what I needed and explained everything clearly. Thank you!!
Jayro B.
5 out of 5
2/27/2026
Ramez was very helpful and professional in helping me with my Honda civic maintenance. By far most nice and professional Honda Dealership
Catherine B.
5 out of 5
2/27/2026
Ramez was very professional and made me feel welcome and comfortable. I appreciated that he explained every step along the way and even checked my car’s repair history to help me decide what repairs I needed, and he explained the prices for each repair. No pressure at all. Thank you.

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