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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8383 reviews 70%
4 star 2645 reviews 22%
3 star 189 reviews 2%
2 star 403 reviews 3%
1 star 328 reviews 3%
Review Us
Jessica B.
4 out of 5
3/6/2026
Ernesto and his team took amazing care of my vehicle. I came in for a check engine light concern without an appointment and my car was ready by the end of the day. I will always trust this team.
Helen Y.
4 out of 5
3/6/2026
Ernesto goes above and beyond. He explains everything needing to be done and makes sure my car is in top condition.
Thomas P.
5 out of 5
3/5/2026
Very thorough
Bertha J.
5 out of 5
3/5/2026
The customer service is excellent. Ernesto is a very kind and gentle person. I was very happy with the entire service. Thank you very much.
Manny P.
5 out of 5
3/5/2026
Great service all the time! Glad to have been able to come in same day and get the service done. The Lyft ride helped me to manage my time which was great too. Thank you for helping
Kara U.
4 out of 5
3/5/2026
Ernesto is the best! He is professional, understanding, helpful, kind, and incredibly knowledgeable. He had the patience to answer all my questions and he helped me get a Lyft and a rental car. He was apologetic when it was going to take longer than they wanted. I filled out my service request form wrong and he knew that I had made a mistake and he fixed it for me without me even having to ask, saving me hundreds of dollars and lots of wasted time.
Juventino M.
5 out of 5
3/5/2026
Thank you very much for the service
Russell P.
5 out of 5
3/5/2026
Ernesto took care of everything, no worries. Thanks so much.
Daisy E.
5 out of 5
3/5/2026
He’s so patient and explains in detail the services
Alexis N.
5 out of 5
3/5/2026
John is very professional and respectful, it’s easy to understand the way he explained in a plain English not in a technical way.
Vanessa C.
5 out of 5
3/5/2026
Loved working with Ernesto today! thank you to the whole team for making it a smooth and detailed experience, I really appreciate it! Thank you once again Ernesto!
Thomas G.
5 out of 5
3/3/2026
Mike was very helpful and explained everything clearly. Definitely plan to return to service my Honda.
Allen F.
5 out of 5
3/3/2026
Excellent service with a smile!!!
Shelley B.
4 out of 5
3/3/2026
Nice visit.
Merin J.
5 out of 5
3/3/2026
Received Excellent service with Pablo
Russell P.
5 out of 5
3/3/2026
Ernesto was great, service was great. Thanks.
Oceanside Therapy.
5 out of 5
3/3/2026
Sal was extremely knowledgeable. Great customer service, very professional and friendly.
Ramon Javier.
5 out of 5
3/2/2026
Excellent service, very professional and very friendly, thank you
Jorge L.
5 out of 5
3/2/2026
Ramez was very professional and made sure my service was a good experience. Definitely one of my best services, customer service wise
Shane .
2 out of 5
3/2/2026
I recently visited Norm Reeves Honda Vista for an oil service. During my previous visit, I was informed by a member of the service team that I had one complimentary oil service remaining. Based on that information, I returned expecting that final service to be covered. Unfortunately, during this visit I was told that the complimentary service was no longer valid. The person I spoke to back in September 13 told me I still have a free service and let me know that it will be due in 6 months which is in March. Knowing that I brought my car today the 28th of February. What was most disappointing was not just the charge itself, but the lack of clear communication and the overall customer service experience during this visit. I asked to talk to a manager and they said no manager is available today. I had planned to continue bringing my vehicle here for future oil changes and maintenance, but this interaction has made me reconsider. I hope management takes this feedback seriously and works toward clearer communication and improved customer service for future customers.

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