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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8378 reviews 70%
4 star 2642 reviews 22%
3 star 189 reviews 2%
2 star 402 reviews 3%
1 star 327 reviews 3%
Review Us
Michael F.
4 out of 5
4/25/2026
For years I've used independent services for my vehicle but for the past year this service center aNorm Reeves Honda has changed my perspective of dealership service centers
Cullen P.
5 out of 5
4/25/2026
Sal was great!
Karen W.
5 out of 5
4/25/2026
Pablo is a delightful person and was a joy to work with. He gave exceptional customer service! I wish I had more interaction like I did with Pablo, with other people in customer service roles. 5 stars!
Saeed S.
5 out of 5
4/25/2026
John is very professional and accommodating. Very happy with him and looking forward to working with him in future.
Francisco H.
5 out of 5
4/25/2026
Sal went above and beyond! He really did his best to ease the stress of not having a working vehicle.
Shanon P.
5 out of 5
4/25/2026
John was very helpful and helped tremendously
Karen D.
5 out of 5
4/25/2026
Pablo is the consummate professional! Very knowledgeable with a pleasant demeanor!
Suzanne R.
5 out of 5
4/25/2026
Timely and professional
Kendrick L.
4 out of 5
4/24/2026
Sal did great explaining everything I needed for my A1/4 service. I did get an alert late that my multi point inspection was complete that was noted as 3:45 but didn't receive until 5:15. I then rushed to pick up my car before closing at 6. Could've been a bit smoother for a busy Wednesday. Thanks!
Edward G.
5 out of 5
4/24/2026
John was very helpful and thorough.
Connie B.
1 out of 5
4/24/2026
Was told I would be contacted when services were needed/done. No one called, I had to call close to closing. Was told by another employee they would check and call me back, 5:30pm, never got a call so I had to drive to dealership at 5:50 pm. Services req where not completed and ones that they said they would get back to me about I was still partial charged. After the last time large mistakes with my CRV, this service was for my Civic, I will go back to the Carlsbad dealership.
Isabel G.
5 out of 5
4/24/2026
Ramez is always attentive, professional, communicative, and helpful. I trust his input and appreciate the initiative and attention he takes when communicating about my car's needs.
Pamela T.
5 out of 5
4/24/2026
Hannah is amazing. She always takes the stress off and goes the extra mile. Best service advisor out there. Hands down. Thank you Hannah!
Beverly T.
5 out of 5
4/24/2026
Ramez was very prompt, knowledgeable, and friendly.
Keith R.
5 out of 5
4/23/2026
Hannah was superb with customer service today.
Tony S.
5 out of 5
4/23/2026
Your team at Norm Reeves Honda - Vista always provide great and friendly service. Thank you!
Sam P.
5 out of 5
4/23/2026
Great service as always
Derrik W.
5 out of 5
4/23/2026
Pablo and the team did an excellent job
Tamara M.
5 out of 5
4/23/2026
The service manager Phillip Rosales was outstanding. He took the time to answer my questions in detail and with patience.
Sheryl M.
4 out of 5
4/23/2026
Hannah was very professional, kind and compassionate about everything. I am very satisfied with her service and would come back to this dealership because of her. Thank you Hannah Martinez.

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