You guys are awesome! You were slammed and still took great care of me! After Lyft failed twice, Brandon took me to work himself! I really appreciate your extra effort and your dedication to taking care of your customers!
This is why I love you guys and your dealership and will never take my car elsewhere.
Thank you again!!
Jay was pleasant and proessional i appreciated his help and assistance today
Jay is the ultimate professional and treats my wife and I with the utmost respect. He is clear on his explanations and always listens to our concerns. He is a great asset to your team!
Very happy. With customer service.
Great Customer service as always!
I was absolutely satisfied with Dan and team. He went over and beyond. What I found frustrating was with the recall and communication about replacement parts that took over 6 months to resolve.
Dan made up for the stuff out of his control and was accommodating, kind and helpful. I hate to give a negative result but it’s been a frustrating 1/2 year with this issue especially when I was told “ don’t call us, we’ll call you.” Thank you Dan and team for getting my 2018 straight! Enterprise team was amazing as well!
Your service department is exceptional, I couldn’t ask for more from James and his team. Keep up the good work. Thanks
Yes, I was satisfied. It taught me a lesson though and that is to always buy an extended warranty on a car.
No problems or issues whatsoever. Everything taken care of as promised. Thank you Dan!
James is the greatest asset to Hoehn. Personal, professional & always goes the extra mile. I'm so pleased he's my consultant!
The service advisor told it would take 90 minutes, I asked if there was a way to shorten that time? He replied if we don’t wash it, I initially said don’t wash it. Then decided I could move my afternoon meetings back; so I said, yes go ahead and wash it. He said, ok we’ll have it for you in 90 minutes. So I moved my afternoon meetings back to create space. When I got back after 90 minutes to pick it up, it was not washed. The service writer asked if I could wait another 15 minutes, unfortunately, I couldn’t - so he offered a rain check. I just wished it would have all come together - it’s not convenient for me to drive up there for a car wash.
Dan Erickson is the best and always takes great care of us. That’s why we wouldn’t think of ever going elsewhere to service our Escalade. And Hoehn is a great company in general. Thank you!
Great experience all around. Jay communicated promptly and was very professional, and got our Yukon back to us a day earlier than expected.
I grew up in my family business of a service station, Full Auto Parts Store, and a complete Automotive machine shop... so I know something about automobiles... from the ground up. You are very lucky to have someone of the Caliber, Honesty, Automotive Knowledge and Customer Relations Ability of Mr. James Schriver... and, again... his knowledge of GM automobiles. I know I have an older model Cadillac... yet I'm continually gratified at his ability, given my age..., to keep my "last car" running perfectly.
-- Again, you are very lucky to have James Schriver on your team.
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Sincerely, Nathaniel H
James Shriver provides excellent service on each and every visit.
My vehicle was serviced in prompt fashion. A road trip will resume as planned with the acknowledgment to it that the vehicle was taken carof and placed safely back on the road.
Very respectful of my time! Explained things well and helped me make an informed decision. He even offered up his card to call him directly if I had any questions later. Great service
Dan always fulfill all my car needs, he explains everything and look after my safety
We always get great service from Jay Lind. He is always prompt getting back to us and answers all of our questions. Thank you Jay and GMC!!
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