Norm Reeves Honda Superstore Irvine Auto Repair Service

Thank you for the quick & friendly service!

Brandon is a very professional service advisor. He kept me up to date on the status of my vehicle throughout the repairs and recommended future service requirements for my vehicle Thank you Norm Reeves Honda management for hiring such a high quality employee

Excellent customer service - above and beyond

He was willing to work with me in getting the work done that I wanted. I feel he did a good job. I will say there was one small hitch. When I took the truck in I understood that the idler for the timing would be replace with the rest of the parts that the belt used . He did tell me that there was no need to replace it or the tech would have told him it needed to be replaced. He pointed out there is a 1 year warranty and if I had a problem bring it back in. Time will soon tell. He did keep me updated and was willing to answer any questions I had. He is someone I would be happy to work with again. I feel he gave me a good price for the work that was done. You are lucky to have someone who cares about the customer. most reps will not pick up the phone they just text with no interaction with the customer. That is important to me. I drove down from Anaheim to use your service department I know I passed two or three other Honda dealers to go to see Gerardo. That should tell you how good of a job he did.

It was easy to set up an appointment and the service was done before scheduled. Jorge was great to work with.

He was great, informative and helpful

Arbenz Anton is the best! Honda is lucky to have him in your teamwork ! Great customer service, Arbenz Anton! 1000% satisfied with Arbenz Anton!

You’re the best, Gerardo Molina! Thank you!

Ok

Excellent service

Excelente servicio

He provided a great service, always kind and helpful.

Great Service!

Luis prado was very detailed and accommodating. Thank you

It’s always fantastic to work with Arbenz!

Great service agent. Speedy resolution.

Staff was very polite and helpful.

Brandon is very nice, friendly and professional on job. He gave the best service and the trustworthy for my honda crv. Everything is done with my satisfaction. Thank you Brandon.

I was advised to submit the Proof Of Correction. I went to DMV but they don’t even have my CRC on any hold for recall repair. I was told to submit the proof only during renewal of registration and not in advance. Hopefully other customer is not as confused as I was.

Jorge provided excellent customer service. 10/10, will get an oil change again.