Brandon was great. The tech who worked on the car used too much torgue and broke off a screw holding the top of the air filter case in place. I called Brandon and he said the company would take care of it and scheduled a follow-up appointment. Brandon handled this issue with the utmost professionalism.
Delano was very efficient and friendly
Nathan is a true professional. He has a command of the knowledge required, and he easily shares it with us in a comprehensive yet simple manner. He is as pleasant and friendly as can be. I was at NR Honda service twice in two weeks, and I made sure I was assigned him the second time because he was great to work with the first time. On a scale of 1 to 100, I would rate Nathan a 100. Also, I get the impression your entire service team is terrific. I recently moved from New York and was always basically content with my local Honda center there, but Nathan outdid anyone I worked with for 4 years in NY. Nathan seemed to have devoid of a single negative aspect to his personality. That is rare. Best auto service person I've ever worked with in 40 years. ~ Darren M
Thank you so much god bless you
Nathaniel has been very helpful. He explained everything about the repairs needed.
Mike was very professional and helpful. Ty
Nathaniel is the poster child of customer service. 11/10
Very professional and friendly - give this man a raise
Brandon made everything easy. The work was done quickly. I appreciated the waiting room.
Great customer service. Directly addressed the issue with my car key and got it resolved. Thanks Nathaniel
I feel like I’m family when I bring my car there for service. I always ask for Delano when I come in for service, he always exceeds my expectations and goes above and beyond customer service for me! He always explains things in detail and I never feel pressured about the service I get .
He’s a top employee to me and an asset to Norm Reeves Honda and should be recognized as such!
I took my CRV to your store which I bought new in 2022 because we bought a CRV before and we’re very happy about it.
So we bought one new CRV again we are very happy with this one too.
When the CRV indicated it needed oil change I took it to your store and was told I can pick it up between 12: 30 to 1 pm
L called at 1:30 and no one called me back so I got my wife to give me a ride to your store and found my car was not even touched.
Then the manager told us it will be done in 20-30 minutes
I had a meeting so I drove my wife’s car to my office and let my wife wait until the oil change was done
If thing like this happened to anyone
People will not be really happy will they?
Do you think we deserve some compensation?
The good thing is this CRV works well and we are happy with it.
Thank you Mike for the great service and fixing my Ridgeline!
with all due respect: I will be happy to speak to someone about my experience…it was not a positive one and very unacceptable.
Michael was very thorough and reliable! Just hoping for additional discounts in the future! Thank U Honda!
Thank you for the good service
A good time estimate would be highly appreciated. I was told it might take 45 mins to an hour to diagnose the problem which took slightly over an hour and then told one of the tires was punctured which will take another hour if I wanted to get it replaced which I was fine with. A shuttle was supposed to drop me home in 15 mins and I waited one hour without any shuttle updates and then when I asked if my car was done since it was longer than an hour I was told it was sent to the shop so it will be another 2-3 hrs. I was in there from 9-12 and was dropped home at 12:15 and the car was ready at 2pm. It would have been better if I actually knew it would take 4-5 hours especially since it was a work day and I had to take meetings from the service center and kinda waste half my day.
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