There was poor communication and no sense of urgency. Diagnostics of the root cause was not offered until after we decided to take vehicle to another dealer. Too little too late. Do better.
Quick and friendly service.
Thank you for good service from Honda and from Nathaniel Arce
I had no issues. Everyone was pleasant and delivered as promised. A job well done.
Kudos to honest employees!
Very helpful and informative!
Great customer service. Luis did a good job. Excellent service.
Everything was satisfactory.
I came for B1 service last week. Why I did not receive an inspection report? Why I was not told my brakes had a problem? I receive the car that was just serviced and experience brake problems in less than a week?! Do better!
Mr Gerardo Molina is very helpful. I am very happy.
Thank you Gerardo!
Jacob was awesome and helpful! Great service.
Excellent service & take care client. I definitely look forwards a new car thru your dealer. Stay tuned.
Lost trailer hitch cap during car wash. I will inquire with service on Monday 3/24/25
Nathaniel is very professional and knowledgeable and very nice person.
We were on the road traveled into Irvine from Kansas City. Luis (KC Sean) and the service team did a great job of diagnosing our brake problem and getting it done expedite so we could continue our travel. Not a complaint, just something to consider. After spending over $2,000 on repairs, I was surprised the Pilot was returned to us unwashed. In KC where we have our Pilot serviced at O’Neil Honda it is always returned to us washed, even after just an oil change. Again just Something for your customer service.
Gerardo gave very good options for the repair and followed up.
Gerardo Molina was professional and friendly. He kept me updated on what the car needed. He responded to my text quickly. A pleasure to work with.
Thank you
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