Very happy with the service provided by Gerardo Molina. On general, entire service group including service advisors and transportation driver were great, courtesy and professional. 5 stars or 10 out of 10. Thank you.
Thank you Nathaniel Arce.
He is very nice and explain what my car needs to be done. Very thorough.
As always everything was smooth and professional.
Michael was great. He was very informative.
A little upset that I paid cash for my 2021 Honda Accord Sport and new brakes were not put on it and the under cover is missing and was never put on my car. This is a CPO that it would have new parts.
Luis is very professional and good customer service??????
Thank you for your prompt and quality service.
The services were full including checking the extra places that were not requested for service. The service personnel were professional and informative. My car had an unexpected nail on the tire, and was also repaired for free. Highly recommended.
The issue I was having was not fixed. The service tech Louis called me and told me it was. After driving it home I realized the issue was not fixed.
I always feel secure my car gets the best service. Their staff has experience working with the cars brand they sell.
Michael was very pleasant to work with , he’s friendly , professional and efficient , he’s a great asset to your team !!
I brought the car in for an oil change and was advised to get new tires. After some consideration, I agreed. I picked up the car when it was ready and an hour later I had a flat tire. I was told it was due to a leaky valve stem. I had to drive the car back from Yorba Linda to Irvine to get it looked at, which cancelled my plans for the day. It was also very stressful trying to drive on the freeway with the worry of whether or not I would make it before the tire went flat again. The Irvine team inspected my car again and I was told they tightened the valve stem but when I got home and my boyfriend inspected it he said it was still leaking. This has been the worst experience I have ever had with Norm Reeves and disappointing after paying over $1000 for new tires. I don’t feel like I can trust any future repairs to be done.
Nathan is an excellent service advisor. He stays on top of everything. He takes time and explain to me of what needs to get done to my car. He is knowledgeable with his job and very trustworthy.
Thank you for everything
Mike has been our service rep for over 10 years. His is our trusted go to.
Service was awesome and on time.
Brandon provides me terrific customer care.
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