Service Center

Real Reviews From Verified Customers

Ronita P.
5 out of 5
5/5/2024
Nate is always very helpful and would always go an extra mile to help customers. Highly appreciate the great service he renders all the time.
Haide G.
4 out of 5
5/5/2024
Upon meeting Mayhieu Morales, he greeted himself and was professional, positive, and attentive. I brought it in for a regular oil change plus the A1,2 serve & a tire balance but in addition had a concern about the steering wheel. He listened to my concern regarding my vehicle. He was able to find a solution after communicating with the skillful mechanic (the “expert”). A big thank you “shout out” to the mechanic that worked on my vehicle, Honda Accord gray 2018 -4 door; I appreciate the mechanic’s skill ability, cleanliness, and professionalism. Sometimes the great skillful mechanics don’t get enough credit but also wanted to include him because he was the one that fixed the issue. My Honda Accord, since I purchased it from the Norm Reeves Honda Superstore in Irvine, has been serviced at this same location. Thank you to everyone, from the guys that greet you to the person that return the car.
Michael G.
5 out of 5
5/5/2024
Everything done as expected
Neal W.
5 out of 5
5/4/2024
Delano was great, kept me iinformed and was very helpful with a loaner! He's a keeper!
Judith D.
5 out of 5
5/4/2024
Sean, the Asst. Service Manager also did an excellent job
Blake B.
5 out of 5
5/4/2024
Luis was great!
Bert S.
5 out of 5
5/4/2024
Brandon does a great job! I would highly recommend him to anyone looking to have service work done for their Honda vehicle.
Gina H.
5 out of 5
5/4/2024
Yes Delano he was the best services took care my car Honda civic 2018 he was very polite very friendly very good eyes contact plus he gave a good nice prices the very excellent job I highly recommend to friends I know it was a pleasure communicate regards my car I am so so happy ???? how he helps me today the ????satisfaction thank you very mr.delano Nichols from.Gina H
Bill P.
1 out of 5
5/4/2024
You cracked my windshield and tried to say it was already there. You still have an opportunity to handle it correctly. We’ll see.
Pablo D.
5 out of 5
5/4/2024
Excellent customer service provided by Michael Fernández.
Andrew M.
4 out of 5
5/4/2024
All good. Will give good review if asked.
Christine H.
4 out of 5
5/4/2024
Nathaniel keeps a professional demeanor no matter what is thrown at him. I asked about the seals for my car because they showed up on my invoice but the car showed them not replaced. He said they showed by his technician to be replaced and then went to his manager and double checked and found out it was not replaced as the seal went with the door panel. So he removed it and made everything right. Laughs at my corny jokes so that’s a plus as customers are not always funny such as myself. Fast to respond to email and text and knew right away who I was when I called and which car was mine. Would definitely come back to this dealership as everyone was very nice and it felt genuine.
Brian M.
5 out of 5
5/4/2024
Alexander is very courteous and professional
Rolando S.
5 out of 5
5/4/2024
Very much satisfied with Nathaniel Arce services.
Emily H.
5 out of 5
5/4/2024
Luis was super helpful and had a great attitude that made a mundane chore a much more pleasant experience. He was swift, knowledgeable, and proactive. My shuttle driver George was also great.
Alfredo M.
1 out of 5
5/4/2024
I would like to get a callback from Kevin the service manager who I left a message for
Dee G.
5 out of 5
5/3/2024
Geraldo was great in working with me. Explaining everyone me.
Kathleen M.
5 out of 5
5/3/2024
I always receive great service. Delano was very courteous and extremely helpful.
Oscar V.
4 out of 5
5/3/2024
Totally satisfied with the service, even though It was a bit expensive.
Ariana B.
5 out of 5
5/3/2024
Customer service was great like always! Luis was kind, patient, and informative!

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