Nathaniel did a really great job with explaining what work was going to be completed on my vehicle and what additional work would need to get done. He was not pushy and made the entire process smooth!
Very professional, straight forward.
I came to pick up my car at 4pm - paid and asked for my car @ 4:08pm with the complimentary wash. I only got my car at 4:51pm . Luis came out to apologize for the delay which was courteous of him BUT AFTER WAITING FOR MY CAR FOR OVER HALF AN HOIR I WAS EXPECTING A CLEAN CAR BUT IT WAS WORSE THAN BEFORE AS IT WAS NOT WIPED DOWN SO I MY CAR WAS LEFT WITH WATERMARKS. After paying over &1200.00 for the service I left your premises with my car being more dirtier. I am very disappointed.
Thank you, Luis for your prompt service!
Brandon is so helpful as usual
Luis is an awesome guy. Very clear communication. I wish I can work with him again I future services. Thanns
Always good service expected from you.
During the check in and check out process, numerous customer service reps weee standing around chatting while I was clearly waiting for assistance with no engagement.
I corresponded with my csr via email and sent him a final email with two questions, none of which were never answered.
Finally, I experienced some disingenuous repair work offering which I refused.
I will be yelping my review and not be bringing my car here again.
Delano is a pleasure to work with!!
They made us feel comfortable.
Thank you Nathaniel, I’m hundred percent satisfied with your help,
Brandon, has assisted us since the start of when we purchased this HRV from Norm Reeves Honda - could not ask for a more helpful & pleasant team member in the service dept… thanks again Brandon!
Sonesh
Delano was professional and helpful. I enjoyed working with him.
Satisfied with the service.
In all the years (10 yrs) that I have my Hondas serviced at Irvine, I have never been disappointed.
Arbenz ALWAYS offers 5 Star service! He’s the reason we keep coming back to Norm Reeves Honda with our two Hondas!
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