Timely job done. Thank you. Tien L
Great overall experience with the service at Norm Reeves Honda. Gerardo was very helpful in taking care of the issue I had with my car.
My vehicle was really taken cared of this morning by Mr Brandon Son.
Very well appreciated
Delano was exceptional. However, Honda screwed me over on the A/C condenser recall. It’s been replaced twice and now that it’s out again the evaporator is also needing to be replaced. I am told that to do the correct replacement for the condenser, the evaporator needs to be replaced along with it. . . . . . . Why in the hell am I responsible for fixing a part that needs to be fixed in order for the recalled part to be replaced. The evaporator goes out, because the condenser went out. This is the third time the condenser is needing replaced in this car and when I need warranty work done, I have to replace a part that the condenser is attached to . . . Total ****. I am no happy with Honda. Regardless of how many miles a car has, if a part that is being recalled needs replacing but you can’t do it properly without another part working that’s caused the issue as well, then it’s only right to have recalled the entire working assembly. (Any A/C component should be recalled to have the A/C working properly).
Delano has been thee ONLY one that has tried to help me with this issue & you won’t even work along side your own employee to help your customer.
Was serviced while I waited. Happy with the way everything was handled. Didn't take too long. Overall happy
Arbenz is professional, thorough, and patient. We recommend his work without reservation and think he is a true asset to your organization!
Thanks for the car wash and excellent customer service.
Julie
This is the third time I’ve brought my car to your dealership, and I have been completely completely satisfied every time
Delano was great as he always is - however I’m disappointed in Honda in not knowing what the error code S404 was I came in for nothing and it’s still unresolved!
But again,I want to say Delano is an excellent service advisor and deserves five stars.
Jerry McGregor
Excellent treatment from top to bottom. The Service Director, Kevin greeted me on arrival as well as said goodbye to me at pickup. The shuttle service was prompt, professional, and wonderful to talk to. Thanks lastly to my Service Advisor Steve.
Great customer service, very kind and helped me out quickly. Thanks Nathaniel
He was quick, efficient, courteous, and didn’t try to pull anything which is usually a whole thing when I go to a mechanic. Can’t rate him high enough
Arbenz is great to work with.
He was doing a good job! I really like it!
Gerardo was great. Informed exactly what maintenance was required up front. Repairs were completed in a timely manner. Price was reasonable.
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