I always ask to get help by Hector. He is very helpful and make recommendation about the needs of my vehicle.
Very happy with the service provided.
Oscar is the best! Oscar and the Tim and the shuttle driver. Everyone interacted with today was fantastic. So thankful for the team. I have had such negative experiences in my past when I needed to get work done on my car but Freeway Honda continues to be fantastic.
Eric was very professional attending me. I am very happy good service thank you so much.
I had a great experience.
My tires were not rotated because of low tire tread but I was still charged for a full B1 service.
fast and friendly service
I’ve been taking my car to your dealership for over 10 years. This was the worst.
Matthew provided excellent customer service. He explained everything clearly and made the entire process smooth and stress-free. I truly appreciate his professionalism and kindness.
I brought my car in for service because I received a promotional coupon offering $35 off an oil change and filter replacement, tire pressure check, and multi-point inspection.
As I was slowly pulling the vehicle forward, a service advisor whose name was Michael approached and asked what service I was there for. I showed him the coupon, and he told me that after the $35 discount, the total would be about $95, which apparently included a tire rotation.
I explained that I did not need a tire rotation and only wanted the services listed on the coupon, along with a tire pressure check. He then told me that without the tire rotation, the discount would only be $10, making the total $79.
That did not seem right, so I asked him to verify the regular price of the service package shown on the coupon. A little later, he came back and said that after applying the discount, the total would actually be $74.95.
What bothered me was not only that the price kept changing, but also that no one clearly explained what the original price was, how much was being discounted, and how the final amount was calculated.
I really dislike this lack of transparency. Can someone please explain what the correct pricing is and how the final charge is being determined?
While Matthew is a perfect gentleman very polite, it appears. He is in the middle of the dealership. Doing what dealership does . Not honoring the warranty with a fine fine print disappointed. Upset and dismayed.
Honda freeway team member was very helpful and made me feel comfortable when they helped me with my vehicle
Joe and the team at Freeway Honda were knowledgeable, easy to work with, and never pushy. They earned my business
Service visit went by smoothly on a busy day so appreciate it getting taken care of in timely manner.
Excellent service provided by Teresa Hillstead, and the service department accommodates me without having an appointment.
Kenya was super responsive and replied right away. I appreciate her mentioning the shuttle and reminding me it could pick me up to bring me back to the service center. She was friendly and provide great customer service.
The person who helped me was very kind and helpful, answered all my questions, and is an excellent person.
I came in with issues from another mechanic. Michael did amazing job walking me through what steps they were going to take. The technician found what he believed was the culprit he brought me over and showed me. Michael and the technician were amazing. Thank you!
Teresa was super helpful. Was very honest on how long the service would take. Offered me transportation home and back to the dealership. Very satisfied with her service
She gives the best customer service
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