The problem came back up. I felt like they just erased the code and didn’t check the problems and also the recall still appears. I understand they were probably busy, but this is bad customer service.
Freeway Honda is the best
Teresa is a true professional. Service oriented, articulate, caring and smart. You’re lucky to have her as a part of your team.
Service appointment went great today, I want Erick Zermeno to be my go to service guy, he is the person you need working with your dealership, informative and listens well even when busy, great communication.
Freeway Honda will definitely remain my go to service department with professional staff like this!
Exelente servicio al carro y al cliente
Very respectful and politely attended and helped with my vehicle.
Helpful! Checked what services my warranty covered & was polite. Great customer service!
Es un excelente empleado, gracias, quedé muy satisfecha con mi CRV, a todo tu equipo
Everything went well. Excellent customer service. I feel confident that my car was giving the upmost service. I do live far and had to wait 21/2 hrs for my car to be serviced.
Easy, friendly and humble man
The only issue I had was that there was no recap of the service at checkout. They did write it on my receipt but there’s no way to ask follow up questions that way. A quick review of the completed work would’ve been great. But otherwise quick & great staff.
Yes. Adrian Martinez and the mechanic who serviced my Honda treated me well and I was happy with the work done on my vehicle.
Thank you Adrian.
Oscar was very helpful and patient explaining everything.
Drain plug from oil pan was damaged and now have to pay to resolve my issue.
Issue was not present prior to service.
Appreciate the temporary solution provided to allow for my car to drive out of the dealer but issue is still present.
Erick M. Zermeno didn’t give me my multipoint inspection report at the end of the car service. He failed to communicate and wasn’t attentive at all. He also seemed bothered when I asked for the status of my car after waiting for 2 hours for an oil change. I have been going to Freeway Honda for about 5 years this was by far the worst experience I’ve had in a dealership
Adrian is very informative and helpful.
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