Great attitude and very great service!
Theresa was absolutely fantastic. Very professional, responsive to questions, and she kept me informed. She went out of her way to help when I arrived at the close of the while she was already slammed with work. She was patient with all my questions giving clear and concise answers. When the car was finished late on the day and the shuttle couldn’t pick me up, she offered an uber. In my 65 years of life, she given me the best customer service, she has given me the best service from any (waiter, hotel, plumber…). Ever!!!
Thanks to Erick's help, we are able to travel in our car with peace in mind over the years. I am very happy to be part of the Honda family knowing that our safety will always be taken care of by the professionals like Erick and the Honda team. Thanks and happy holidays!
Oscar is superb in every way. He diagnoses, makes sure needed repairs are done, looks ahead to maintenance that must be done soon vs. what can wait.
When Honda originally sent a defective major part, he caught it before I picked up my car, and a replacement was then obtained and installed instead.
I know I can trust him. Bravo!
Very professional courteous service
Thanks
Oscar a good communicator. Welcomed me to the dealership
Oscar was very professional, friendly, and a great representative for Honda. He is helpful and knowledgeable. I really appreciate his expertise and support.
When I dropped the car off I waited 10 minute to speak to a service rep but no one showed up. So, I wrote on a piece of paper that was on the windshield what needed to be done on the car and left. When I picked up the car and drove off I noticed that my back seat was folded down flat, cardboard cover was off and the metal covering was off over the fuel pump. I had to drive back to the dealership to fix. I then looked under my glove compartment box and the vent cover fell off and was never put back on properly. I was perplexed on why a customer was givin back a car that the job was not done completely and overlooked by manager, service manager, mechanic and lot person whom got the car from the back. Not very happy with the service right from the a Honda dealership of Santa Ana.
Superior customer service
Everyone was very helpful solving problem and reseting system. Thank-you. Cars are not what they used to be.You have to be an electrical engineer these days not like 1958when I started driving and I could take care of almost anything on a car.
Teresa is amazing with her hospitality! Thanks again!
Muchas gracias Kenya Adame por tu amabilidad. Y todo su equipo muy buen servicio. Muchas gracias por esa gran sonrisa al recibirnos.
La señorita que me atendió el día de hoy es muy muy amable excelente servicio con una sonrisa de verdad excelente atención!!! pero tengo un comentario del día de ayer sobre las chicas encargadas de caja las que cobran pésimo servicio por parte de las dos
Thank you Saib and service technician, have a very Merry Christmas
Oscar is always easy to work with and keeps my car brand new
Michael ese very attentive and friendly
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