Thank you Hector!
Good Job!
Kenya was friendly and professional
Great help from hector and the tech Michael
Under promises overdeliver
I felt well taken care of from the start. Thank you for making it all very convenient and explaining what services were needed.
While overall Erick and team was fine. The diagnosis of the infotainment was extremely poor. I communicated in great details of the problem and also the steps I have taken. However, instead. The team stated that its Apple Carplays fault. The vehicle is under a 3yr/36k warranty. This is the units problem when if we plug my families phone into another Honda vehicle. We would have zero issues. The problem occurs 15mins after my pick-up. And I will have to return this coming week. Pretty frustrated. Please do follow my YouTube channel for I will be documenting this not so pleasant experience as far.
Matthew was great kept me informed and let me know the results of testing
Oscar was as excellent as usual.
Matt was very helpful in helping me with the service of my car. He helped retrieve my work badge and name tag from the center console while the car was being serviced, and I appreciated that very much. He also scheduled an Uber for me to pick me up from work because the shuttle was so delayed. I appreciate his excellent customer service! Thank You Matt!
Yes I’m satisfied with the help I get from Matthew, thank you and the Honda company!
Will do. Was very happy with my service
Matthew was very friendly and personable. Pleasure to work with him.
He was very nice and answered all the questions I had
Awesome! Very professional ????
Jeff was efficient and polite from our first contact. Got right down to business and had me out of there in short order to return home and await results. He kept me apprised of the progress through texts and then called me with the result.
The result was my car needs a part that will take a couple days to be shipped. I picked up my car and will Jeff will call me to arrange a return visit to install the part. Bottom line is I feel I am in good hands and am happy with the overall service experience.
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