Very friendly and very professional
Arrived about 6:45am to get early timely service. All OK.
Did not appreciate the earlier appointment the day before set for 10am
When I was told service could take up to 4 hours????
I am always very satisfied with my service and know that I trust my advisers to give me their best, especially Saib Gonzalez.
Kenya Adame is an excellent very friendly and very professional worker
Saib is the best!
He is an expert and so knowledge regarding maintenance and repairs for my Honda Civic. He is why I always have Freeway Honda Service my car!
Thank you Saib!
I took my car in on a particularly busy Friday at about 12:40ish, and they were able to finish it in 2 hours and I was still able to get my car back the same day! Everyone is really polite at the location, especially if you’re not really familiar with the premises. Thanks so much for fixing it so nice:)
I have been part of the freeway Honda community for many years. Every now and then I come in to service my car. I usually get a round trip shuttle service.
After I dropped off my vehicle around 12pm, Jeffery stated they only do 1 way shuttles (regardless of the distance) and I would have to find my own way back if I didn’t want to wait in the lounge. I thought that was odd since I’ve used a round trip shuttle service before. So I asked another gentlemen and he confirmed what I thought, that Honda still offers round trip shuttle service; he elaborated that after 2:30pm they offer to get an Uber for their customers.
I didn’t appreciate that Jeffery lied to my face; he didn’t realize I was a customer here for years and knew the policies.
Also I feel the customer service here has declined as in no one acknowledges you anymore and instead seem to treat the service counter as a means to just socialize amongst themselves.
Overall, I was disappointed with my service from Jefferey.
At the end of my visit he did not even recap on the premium service I bought.
I hope freeway Honda of Santa Ana does not lose its family like culture it had in the past.
Kenya and the folks in service were great.
i’m so thankful and happy specially to those people who help me and bring my car back to normal
Many thanks to Oscar and everyone at Freeway Honda. Oscar is helpful and efficient. My CRV rides like new. I appreciate you all.
I’m very pleased with the service Freeway Honda has done on my civic Thank you. David H
Jeff kept me informed of the progress and when it was close to closing time he called to let me know he could leave the keys and close out papers with sales reception. I really appreciate it! Thank you!
Michael continues to provide excellent service.
He is extremely reliable and I truly appreciate his honesty and integrity.
Always my go-to guy!
As always, Oscar and Tim took care of my car with their best service!
Oscar did an excellent job keeping me informed with the status of my vehicle. He was friendly and he listened to my concerns. He provided solutions to what possibly wrong with my vehicle. I would definitely bring my car back to Freeway Honda because of his great customer service.
Kenya siempre te atiende con amabilidad y siempre sonriente
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