Erick was great. Very helpful and clear communication throughout the day about the status of my vehicle.
Kenya, told me what the technician needed to do to check my AC, the approximate time it would take to check my AC. I was certain something was wrong with it. And turned out that the seals were leaking. Anyway Kenya applied the extended warranty for the problem, and it was fixed for me. Thank you Kenya Adame and Honda.
Erick was very professional, explained in detail the concerns he had about our Odysse, and got the job done with excellence. Will definitely look. Forward to getting his help next time.
You were great as usual!!
Hi, the main reason to bring my car for major service to fix the "start". I agree to replace battery assuming it will fix the issue. Still had 1 year left on warranty.
Another issue raised up that it was not there before car service. The TPMS light is on. I wonder how it happened? Did it caused by tire rotation or by adding more air?
Hector was good about keeping me informed about the work that needed to be done in my vehicle.
Erick was very helpful and knowledgeable!
Matthew was very informative about what was to be done and the time frame that my car would be done. He arranged for my transportation home and my return to Freeway Honda so I could tend to my responsibilities. He texted me updates. He delivered on all his promises. Matthew is professional and pleasant. He makes me feel like a valued customer. I was very pleased with Matthew Waddington as my service advisor.
I was disappointed with my experience. I found the service to be lacking in professionalism and respect, which made the interaction challenging. I hope improvements are made to create a more positive experience for future customers.
Erick was very approachable and helpful, and answered all the questions I had. Thank you so much!
Thank you to Matthew Waddington was very helpful and willingly assisted me today.
Always excellent service. Matthew got me in and out so quickly and I really appreciated it. Super customer service.
I been multiple bring my car in the service first I do oil changed and do tire rotation in my car when i’m going home it didn’t put it back the smal thing to cover when I do put air in my car ,secondly I comeback to tell that and bring my car coz it’s apear in the dash board my tire is low needs to calibrate the air tire so they fix it but in a few they it’s back again the warning sign so I bring it back now last Saturday I bring back again I leave my car for three hours to fix my car again now it’s appear again the sign so I don’t know if I bring it back there or I go to some place …
Great job by Mathew with my car and got me out very quickly.
Greater was helpful, service desk was prompt and service was great.
Advisor and Tech did AMAZING, thank you guys!
Both Hector, sales rep, and the tech that worked on my car were fast and efficient, getting my car in and out for a B service in under an hour and 20min. This is the fastest turnaround I’ve ever experienced.
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