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Real Reviews From Verified Customers

Service Center Review Summary

5 star 12255 reviews 71%
4 star 3518 reviews 20%
3 star 329 reviews 2%
2 star 651 reviews 4%
1 star 594 reviews 3%
Review Us
Ronald S.
4 out of 5
1/3/2025
Service was great. Completed on time. Could not have been happier.
Su C.
5 out of 5
1/3/2025
Thanks for the service.
Sharon M.
4 out of 5
1/3/2025
Both recall fixes were done in a timely manner.
Sandy C.
1 out of 5
1/3/2025
I visited the dealership and waited 30 minutes before they took my car. I requested a shuttle, and they said it would take 20 minutes. After waiting, I was told the shuttle would first go to Irvine, then Tustin, and Santa Ana would be last. Frustrated, I took an Uber instead. When I returned to pick up my car, I was directed to the cashier and then outside, but no one provided any information about what was done to the car, if there’s any warranty, or if the multipoint inspection was completed. The overall experience felt like the dealership didn’t care about its customers.
Tiffany P.
5 out of 5
1/3/2025
Oscar is always friendly, helpful, and straightforward. We return to Freeway Honda because he provides great customer service.
Mike W.
3 out of 5
1/3/2025
I’m pleased with the quality of the repair, but I was unhappy with how long it took to complete. I had to continuously follow up to check if my vehicle was ready or not. I dropped it off at 8:30 AM and it wasn’t finished until 5:30 PM.
Elga C.
4 out of 5
1/3/2025
????????
Javier S.
5 out of 5
1/3/2025
Very helpful
Luis C.
3 out of 5
1/3/2025
Had Ridgeline for oil service and f and b brakes Had and issue with front brakes and got resolved also she took. Are of an existing recall
Pearl T.
4 out of 5
1/3/2025
I could go closer to home to have my Honda HRV serviced but I prefer Freeway Honda. Always nice people and great service.
Karin /.
5 out of 5
1/3/2025
Erick provided great services
Anoop N.
5 out of 5
1/2/2025
Good
Rikki D.
5 out of 5
1/2/2025
Second or third time being helped by Michael. Always quick and professional. No problems here.
Li F.
5 out of 5
1/2/2025
Excellent service. Very efficient and professional. 100% satisfied.
Marjorie Q.
5 out of 5
1/2/2025
Excelent service.
Francisca O.
5 out of 5
1/1/2025
Muy buen servicio gracias por todo
Mauricio/Ana A.
5 out of 5
1/1/2025
Contentos Por su rapida atencion y Exelente trabajo
David G.
4 out of 5
1/1/2025
Thanks, fast and easy to get a mirror replaced with 1 day turn around on parts
Paul W.
5 out of 5
1/1/2025
Thank you for prompt service on New Year’s Eve day!
Freddy F.
5 out of 5
12/31/2024
Kenya was super friendly, answered all my questions

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