Wad not what I wanted to hear but it is what it is. Service was good I have no complaints
Everything was very good service from A-to-Z number one Honda 55 freeway Service Advisor Matt Waddington he’s very good and good service and :-) thank you for your help
Brought my vehicle in for an oil change and to repair peeled paint on the driver side mirror. I bought my vehicle June 2024. It is a certified preowned vehicle. Jaime the service manager said it was not covered by the warranty.
Service department manager Jaime proceeded to refer me to call the 1800 number for the American Honda automobile, customer service department. They said they couldn't find any information on my vehicle because it has a foreign VIN number. I've been trying to get the side mirror repaired since August. In that time I've spoken to three service advisors and this has not been resolved.
I was a lil disappointed that I didn’t get my paper work after my car was done I had to go back in and request it otherwise I was satisfied
I was well informed for every procedure done.
They did my oil change and took care of my fuel pump recall. One thing that I’m concerned about is the inside of my smells like gasoline when I’m driving and it makes a weird noise when I step on my break. The car just doesn’t drive the same as it did before.
Matt was always friendly and great to work with.
Saib is always attentive and friendly. The whole staff is always friendly, respectful and efficient.
Thank you for your help and awesome communication!
Teresa was very kind and welcoming. She was prompt and demonstrated outstanding customer service throughout. Thank you Teresa and team!
Kenya is a professional representative for the job. Her advices are very helpful as well as reasonable. Thank you !!
Thank you for checking my car and your service.
We were very satisfied wth all aspects regarding service provided!
Oscar did a great job keeping me updated all along the process.
Erick was very helpful and insightful with all my questions. He was very professional in helping figure out what kind of maintenance needed to be done on my vehicle and assisted me with picking out my tires. Thank you Erick for being awesome!
My only complaint was that when I made the appt, the service advisor I scheduled my appt with with said if I booked for 7am, the appt would take an hour/ 1 hr 15 min (based on the car’s service code); if we were waiting for the vehicle. My husband was there for 2 hrs before he found out additional services needed to be done with my vehicle, and spent a total of over 4 hrs waiting.
Your service advisors shouldn’t tell you an hour-75 min if it’s going to take 2 hrs just to do what you schedule for.
Oscar was a great help and he was very kind and comforting to speak to.
Oscar was very nice ! Answered all my questions!
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