Wonderful person excellent service
Thanks Samuel Tung appreciate the continuous feedback. Excellent customer service .
Ms. Valerie Machado was excellent; however, when I scheduled the appointment by phone, I mentioned that I needed someone to check the charger door. She kindly explained that my appointment was only for rotation and not diagnosis, and that on Saturday it would take another three hours. She recommended that I make a different appointment, which I agreed to.
Thank you to the crew for taking care of my car this weekend! Very quick . Género Pérez checked me out so quick and was very kind.
I give a BIG thank you to Andrew Sharma for hearing me and understanding my concern I left satisfied with good customer service. If I do return for Car service I would like him to help me out! Thanks again!
Martin Fraire was awesome! Very professional and kind.
Sam was very helpful and knowledgeable
Will be going to David for the foreseeable future regarding my honda civic service.
Respectful, informative, & straight forward
Service advisor was excellent!
Very nice and pleasant visit the rep was outstanding.
Thank you very much for the excellent customer service you always provide to me and my vehicle. I appreciate you and that’s why I go to Norm Reeves Honda in West Covina! Keep up the good work.
Thank you so much Anthony for taking care of me ???? God bless you ???? , sorry it took so long for me to get back I am very satisfied Patsy ????
It took nearly 30 minutes to talk to an advisor, Samuel Tung. Once Samuel was on task he had the car taken to the car repair shop to have the Due Bill handled. Then after another15 minutes, he advised that the specialist for the ding/ dent removal process was not available and I needed to make a new appointment.
Adrian was fabulous, he gave superb customer service, explained everything very clearly and even checked in with me as I was waiting in the lounge area. He’s an exceptional advisor, he gets an A+++++ rating from me!
I’m very happy n grateful to all the people of service department of Norm Reeves Honda. They are all very respectful n kind n most specially very helpful to me as I’m having a hard time to walk, they all offered me a helping hand. I’m most specially grateful to Joseph Huynh whom I have always trusted n always follow all his good advice to my car for sooo many years. It is very important to have someone whom you can trust n lean on to and with Joseph Huynh i know my car is in good hand.
Andrew was very helpful and made sure my car was taken care of. I had a great experience and trust coming back because of the level of service that was provided during my visit.
Service was excellent I was so happy it was done so quick very professional excellent Service
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