Excellent Service Experience
Genaro Perez was prompt and professional, and the overall service was excellent. Thank you for all your time and help; it is greatly appreciated.
Genaro is such a hot dog! I would drive my 242,000 mile Honda accord to the moon and back everyday just so I could see that handsome man more often for my oil lube services ????????
Good deal and good service from Joseph.
The staff members were very welcoming. They even spoke both Cantonese and Mandarin, which made things much more convenient for me! They were responsible, patient, and incredibly nice!
Valerie was fast and efficient in checking me in and getting me into the loaner car that I had requested. I will gladly deal with her directly in the future
Adrian was very professional and cared about why I brought in my vehicle.
Valerie is rude
Worst customer service I have ever received
Martin served is very good,and very friendly
Sam was polite,attentive and followed up with all repairs and pick up time.
I was completely satisfied with the customer service I received from Martin but I was not satisfied with the outcome of the diagnosis on my car as it's been several times my car has shutdown on me leaving me stranded.
There has to be something wrong with a two yr old car with as many issues as my car has.
Looking for a resolution please.
Thank you,
Sandra L
If this feedback really matters to the company then clearly letting customers know that they’ll potentially be waiting 15-20 minutes while their “Service Advisor” is ready to check them in and not calling it “bypass counter with express check out” if a customer pays online and still has to go to the counter and wait for the employee to check out and print forms for customers. Lastly, Trinity would always have the technician send videos and recommend and additional findings but no video nor recommendations. Now I’ll clearly request Trinity when calling for appointment next time.
Excelente servicio Genaro Pérez
My experience was amazing because of Samuel. He was so kind, so informative, and he took his time to explain every detail that I didn’t understand. He made sure I knew exactly what my car needed and why it needed it. He helped me decide what was most important as far as what recommendations I should take care of 1st. He was patient, he was kind, and more importantly, he just wanted to make sure that I knew he was there to help. I will be requesting him every single time. I have never had this much of a good experience at Honda. So thank you, Samuel. You are now my go to technician.
David was very helpful and insightful of the service I needed.
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