Mr. Adrian De La Riva is great, helpful advisor. I'm happy with his customer service.
Adrian was great. He listened well to my issues and used his expertise to come up with a solution beyond what I was anticipating. He is a valuable member of your stellar service team.
All my service needs got taken care of as requested.
My vehicle is in top condition and ready for long safe travels.
Yours Truly,
Mark G
I appreciated the detailed explanation of what was going to be done to my car. All my questions were answered politely and satisfactory.
Like you guys service very excellent like how the agent are very polite thank you so much I’m really satisfied
I especially liked Valerie because she explained everything I had questions about and offered her expertise about things I didn’t know much about. Not for one minute did I feel like I was expected to know a whole lot about cars but after working with Valerie, I know more than when I arrived there. Valerie has excellent customer service, and friendly, we even shared a few car stories and laughs. I will be requesting Valerie’s assistance at next service and from then on…hopefully she doesn’t leave this place.
Ram Diego is very helpful, answered all the questions in a very honest way and explained well the problems they found in my car. You need a lot of people like him.
Rem was excellent with very thoughtful and excellent service.
They took care of me very well. Thank you
David, was a great help today to get my issue resolved with my tire. I could tell he appreciates what he does and is very knowledgeable. I will be taking my car in for further service! Thank you!!
Samuel has been the best employee I encountered here. He gave timely and transparent updates that made my overall experience enjoyable. Thank you, Samuel!
I was very satisfied as I said before with the work men's suit that came from the mechanic as well
I had an appointment, was told it would be an hour and a half, two and a half hours later it was done.
Valerie is a superb employee of Norm Reeves Honda of West Covina. She went above and beyond, helping me with a complimentary Service coupon for a service on my car. five stars for her!
Samuel Tung was very professional and very helpful, I had a very good experience. As far as the quality of service goes, I requested and purchased 4 new tires. The tires were installed correctly; however, the technician who performed a service failed to recalibrate the TPMS sensors in the car’s settings after performing installation. As a result, I got an error message the next day that stated there was an issue with my TPMS. I was able to clear the error myself, but less experienced customers would have needed to bring their car back.
Valerie is very helpful. She explains everything thoroughly. She is friendly. I was very satisfied with my service.
Martin was very helpful and answered all my questions.
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