Rapids Honda Auto Repair Service

Super fast very accommodating

Mikey was great to work with. Very positive experience.

Traded today with Rick Santiago

Chad Zastrow, my service agent, was exceptional. He did an exceptional job of going over and explaining very thing. Chad provided a true client experience. I give him the highest rating.

OK

I loved the service

Exceptional service and staff!

Job well done.

Drew was awesome and explained everything really well. He was kind and very helpful. He answered all of my questions! :)

Thank you.

Great fast service!!!

Excellent work 10/10????

The car looks brand new again. Great job!! And the two gentlemen that drove me home and drove me back when it was done, were wonderful!

Service staff is always very professional and kind. Great job

In making the appointment and verifying that I could drop off the evening before with shawn- i mentioned to put in the notes that I would like The car lifted from the frame and not the pinch rails because being aware of the age I wanted to avoid damage. Just to reiterate at around Eight a m I called and left a voicemail Relaying the same information. I also was able to speak to the service advisor before he said the work was completed and reminded him. In that phone call.He told me that the wheels were taken off.Everything was inspected that the Tires needed to be remounted instead of just swapped. I was told I'd get a call back very quickly. A couple hours later , I Receive the phone call Stating that the service advisor was mistaken. They could just swap it around. I also questioned the brakes.He told me the tires were off And they used the gauge. After being Asked just to rotate the two tires I was told the wheels were unable to come off. How did they come off previously to check the brakes And The suspension? On pickup of the vehicle the pinch rails are pushed up - metal cracking off. I Relayed this before accepting the keys and was told to speak to Shaun again the following day. When starting the vehicle I noticed the Tires haven't even been filled with air. For the amounts And inspection costs.I figure one of the first places they would check would be tire pressure. I'm Severely disappointed With the communication and service provided. ****-****-xxxx In attempting to talk to Sean, I was told it was an old car with a lot of mileage.What did I expect. Very unhappy with the service provided

Very satisfy

Quick good service. Car still smells like gas couple days later however

Great work and customer service.

I wasn’t explained any of the things on the paperwork so didn’t understand what I should get repaired now and what could wait. So I just picked my vehicle up and will bring it somewhere else

I am extremely happy with my interactions with Shawn. He went above and beyond to try and get a known issue covered by Honda.(CRV turbo failure.) That said, I am extremely disappointed in Honda’s handling of the situation and will not be purchasing another Honda in the future.