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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3411 reviews 68%
4 star 1000 reviews 20%
3 star 130 reviews 3%
2 star 221 reviews 4%
1 star 230 reviews 5%
Review Us
Cindee H.
5 out of 5
5/17/2025
Quickly done. Great info.
Carol B.
5 out of 5
5/16/2025
Polite Answered questions Service done on time
Dean C.
5 out of 5
5/16/2025
Great service
Brian N.
5 out of 5
5/16/2025
Great service!!
Annelise B.
5 out of 5
5/16/2025
10/10
Chris W.
1 out of 5
5/16/2025
After waiting over 2 hours for a simple oil change with an appointment I inquired at the service counter when my vehicle would be done as I was told it would only be an hour - an hour and 20 minutes. After the looked around I was told the tech took the wrong car and that my car had not even been started yet. It blows my mind that what I was told would take an hour could get done in under 30 minutes. I mean that how long an oil should take. This is the second bad experience I have had with your service department. The fact that we got 2 free oil changes and the auto butler with our purchase is the only reason I’ll be back.
Nicholas I.
5 out of 5
5/16/2025
Drew makes my experiences at rapids Honda so enjoyable.
Kelly J.
4 out of 5
5/15/2025
Chad is very professional and friendly and knows how to put vehicle info into plain English.
Josephine K.
5 out of 5
5/15/2025
I had his name incorrect. I meant to give Michael Estrada an excellent rating.
Mehmed D.
5 out of 5
5/15/2025
Matthew was very helpful and considerate! Made me feel very comfortable and was informative about all my questions. Will be returning to him for future services!
Elaine S.
5 out of 5
5/15/2025
Service with a smile. Good communication
Tessa R.
5 out of 5
5/15/2025
Michael was more than accommodating and I was very happy with the services provided
Scott B.
5 out of 5
5/15/2025
Chan takes his job very seriously and is really an excellent guy to deal with. Very friendly, really knowledgeable Superstar. Wishing him come wait for my company
Kent M.
5 out of 5
5/15/2025
Greeted me friendly. Gave me a good estimate of when my service would be done and it was done on time or early.
Trisha M.
5 out of 5
5/14/2025
Matthew was easy to work with, friendly and helpful.
Sandy P.
2 out of 5
5/14/2025
Usually my answer is "yes, completely satisfied". Two items made the answer different this time. Most importantly, the lack of communication around the new surcharge applied when using credit cards to pay. Though this charge may have become necessary from a business perspective, communication about it was nonexistent, and that is not a good business decision. If this is not being applied by all Honda dealers, I will be taking my service business elsewhere. Secondly, service took around 4 hours, longer than usual, and I would appreciate proactive and periodic timing updates when it's going this length of time. Thank you.
Michael S.
5 out of 5
5/14/2025
Matthew did a great job. He quickly took care of me and fixed the problem. All is good. Mick Stoffel
Linda M.
4 out of 5
5/14/2025
Matt always explains the services for my car, the expense and time frame it would be beneficial for me to complete them. He is always upbeat and an excellent representative for Honda
Shobo N.
5 out of 5
5/14/2025
Thank you guys
Shirley S.
5 out of 5
5/14/2025
Thank you

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