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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
Ruth M.
5 out of 5
10/24/2025
He was great
Cassandra H.
5 out of 5
10/23/2025
Great job
Don W.
5 out of 5
10/23/2025
Very good
Cody B.
3 out of 5
10/23/2025
Everything seemed to have gone fine. But I feel like I was told my car was ready 4 hours later than I should have. My dash cam had the car parked at 11am and I wasn’t told until after I asked if it was ready at 3pm. Would have preferred to have had that info right when it was done. I brought up a concern about grease markings on my front doors and they have popped up again after the auto butler. And I can’t say if it happens at the dealership but I have a chip in my rim. I did get my tires rotated. But I would have to assume you would had let me know if my rim got chipped.
Joseph R.
5 out of 5
10/23/2025
All services received thus far have been excellent.
Anothy S.
5 out of 5
10/23/2025
Excellent service. Quick and painless!
Lisa B.
4 out of 5
10/23/2025
Shawn was great, he kept me updated on the status of my vehicle. I very disappointed in the quality of my Honda Passport. This is the second time I had to get the gas tank door mechanism fixed in less than 18 months since I owned my Passport. Poor quality plastic parts. Come on Honda, you are better than that!
Daniel L.
5 out of 5
10/22/2025
Timely, efficient and pleasant people.
September H.
4 out of 5
10/22/2025
I dislike filling out surveys. Employees should not be gauged on surveys alone. Believe me, if there were issues, you’d hear about them. Michael did an excellent job. Thank you.
Cathleen R.
5 out of 5
10/22/2025
He is good at explaining everything and answering all my questions. Appreciate him very much
Jean M.
4 out of 5
10/22/2025
Michael was great called me back when I had a question very kind
Robert T.
5 out of 5
10/22/2025
It went well
Denice J.
5 out of 5
10/21/2025
Very professional! Thank you
Loretta L.
5 out of 5
10/21/2025
Matthew was very efficient and squeezed me in as walk in. Appreciate the fast service on a busy day.
Dan A.
3 out of 5
10/21/2025
Service was fine. Prices are crazy high. I will not likely come to the dealership for service again because the prices are too marked up.
Tiffany B.
5 out of 5
10/21/2025
We appreciated how great of communication Michael had and that it felt the entire time our vehicle was there that he was truly valuing us as customers. I would be grateful to work with him again.
Terron T.
5 out of 5
10/19/2025
The service department was polite, excellent and fast thank you
Kristine D.
5 out of 5
10/18/2025
Extremely Happy with my service at Rapids Honda, Super Friendly Service Advisor, Very Nice and extremely knowledgeable Service Technician. I would definitely recommend all my friends!!
George M.
2 out of 5
10/18/2025
I was sold a car with transmission issues and honda rapids was unwilling to help at all with the issue. I would never recommend anyone to this dealership.
Daniel S.
4 out of 5
10/17/2025
Done earlier than expected.Greeted right away then greeted again by another employee sevice was awsome

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