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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3457 reviews 68%
4 star 1011 reviews 20%
3 star 131 reviews 3%
2 star 223 reviews 4%
1 star 234 reviews 5%
Review Us
Tammy G.
5 out of 5
6/10/2023
Great customer service.
Paul R.
5 out of 5
6/10/2023
Very satisfied.
Timothy B.
5 out of 5
6/10/2023
I would ask for him again. Customer Service is not like it used to be and Lucas went over and above with explaining everything and using the new texting service that updates on car.
Michelle H.
5 out of 5
6/10/2023
He was very kind and very helpful.
Sarah K.
5 out of 5
6/9/2023
He’s great!
Terry L.
5 out of 5
6/9/2023
Chad was excellent to work with.
Bonnie A.
5 out of 5
6/9/2023
Michael was helpful and efficient. The work was done sooner than I expected!!!
James K.
1 out of 5
6/9/2023
The service writer was nice. I was very upset about the amount of time it took to get my car done. It was just an appointment for an oil change which I told would be an hour. It ended up being just shy of 2 hours. I expressed my disappointment to the service writer. He told me they were down to one person doing oil changes since they pulled one guy to do a trailer hitch. So I had an appointment but your dealership is more worried about getting something done for someone who must have just made a car deal and needed the trailer hitch done. Very upsetting that you do not value someone's time that had an appointment. I will not be using your service department or dealership again. I will let people know my experience there and how you do not value customers time. Only people buying a new car and the salesman getting their sale in.
Long K.
4 out of 5
6/9/2023
The driver side mirror that was put in during service was defective but I called Lucas back and he got parts ordered right away. Now just waiting for his call back when the parts arrive. Lucas has great customer service and is professional.
Fathgur Rabbani.
5 out of 5
6/9/2023
Excellent service by service consultant. Really loved it.
Colleen B.
5 out of 5
6/8/2023
They curious and pretty fast.
Kristina M.
5 out of 5
6/8/2023
Beautiful facility, helpful employees. 10/10 would recommend.
David S.
5 out of 5
6/8/2023
As always, great service.
Chuck S.
2 out of 5
6/8/2023
Charging $500 for a/c inspection is insanity. Other than that I had a great experience with the service I recieved
Melanie S.
5 out of 5
6/8/2023
I was very pleased with the customer service throughout the entire process.
Linda C.
5 out of 5
6/8/2023
Very nice and professional. Went out of his way to be of assistance.
Paul N.
1 out of 5
6/8/2023
The service itself was satisfactory, not getting the car wash was very disappointing and not getting the molding coming off on the front driver side wheel well issue resolved was very aggravating. I called this dude I think Shane was his name, he never called me back. I called the same dude about something immediately after purchasing the vehicle, I don't know how many times, never called me back. When I got to this appointment, I complained about this dude not calling me back and I wad told, that's Shane right there, he's with a customer but I'll have him talk to you when he's done. Never saw him again. I have an appointment next Friday because the seal on the air conditioner is apparently bad, and I'd like to have this body issue resolved at that time. The dealership claimed and the Carfax confirmed that this vehicle was never in an accident, and clearly it has been. Idk how you can explain that, but I really would like this body issue looked at next Friday.
Vickie S.
4 out of 5
6/8/2023
Everything works and done professionally
Patti V.
5 out of 5
6/8/2023
Michael Estrada was an outstanding advisor.. very nice, professional, explained everything & my overall experience was very good!!
Donald N.
4 out of 5
6/8/2023
Chad always takes great care of us when we bring our CRV in for service. He’s our go-to guy at Rapids Honda!

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