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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3457 reviews 68%
4 star 1011 reviews 20%
3 star 131 reviews 3%
2 star 223 reviews 4%
1 star 234 reviews 5%
Review Us
David K.
5 out of 5
6/14/2023
Mikey was great! Excellent customer service!!!
Sharon S.
5 out of 5
6/14/2023
Extremely helpful!
Linda C.
5 out of 5
6/14/2023
Not only was I pleased with the quality of the work,I was also very pleased with the clear communication and the timeliness of the service. Thank you so much.
Savannah T.
2 out of 5
6/14/2023
I believe that the customer service was very poor and there was a huge lack communication. My car sat for 3 months and nothing was done, and I understand the shortage of parts but we had no options for an aftermarket part until we decided to take my vehicle elsewhere and mentioned they were using an aftermarket part.
Katrina F.
5 out of 5
6/13/2023
Brody was very helpful
Kari L.
5 out of 5
6/13/2023
Lucas was very friendly and helpful!!!
Patrick M.
5 out of 5
6/13/2023
Very satisfied with the service I received at Rapids Honda today!!!!
Janet A.
5 out of 5
6/13/2023
Always pleasant and professional!
Jennifer M.
5 out of 5
6/13/2023
Michael was awesome…knowledgeable & genuine.
Sandra P.
4 out of 5
6/13/2023
I was grateful you guys were able to service my car, even though I was unexpectedly nearly 30 minutes late. Thank you!
Elizabeth E.
5 out of 5
6/11/2023
Brody was great. Very good communication and overall service!
Collen P.
5 out of 5
6/11/2023
Mike did a great job and was very professional. The work was done in the time promised and I got a car wash!
Handson N.
5 out of 5
6/11/2023
Excellent customer service by team Honda Rapids especially Mike who helped out with my Honda issues. All the guys
Benito S.
1 out of 5
6/11/2023
It toke q 2/2 to do and then you charge f ur putting in yhd cabin filter that I bought
Jami G.
5 out of 5
6/11/2023
Well done !
Maxwell S.
1 out of 5
6/11/2023
I called in advance several weeks prior to have the auto butler service put on my car. They didn't even notify me that it wasn't available. When I purchased the vehicle they gave me no option to cancel that service that I HAVE NOT BEEM ABLE TO GET IN 2 YEARS.
John D.
4 out of 5
6/10/2023
Lucas is really great. Very helpful, knowledgeable and pleasant. Rapids Honda is very lucky to have such a great employee. I will schedule with him for my next needed service.
Beverely W.
4 out of 5
6/10/2023
Kind, thorough, quick to respond, very interested in the best possible outcomes. Honest and transparent.
Nancy C.
1 out of 5
6/10/2023
when I bought my new hybrid, CRV, I paid for mats. They were on back order. When I brought the car in to have the roof racks installed, the customer service rep told me to call Marlon at 8:30. I felt like she should’ve had Marlon call me, and not make me do the work, since they were already paid for and I wrote out a check for cash for the car.
Long Y.
1 out of 5
6/10/2023
I was there for oil change Nd tire rotation. They couldn’t rotate my tires but make me sit there 1.5 hours and at the end said they cannot rotate. I have a coupon and the guy still charge me $60 plus for an oil change. It should be 50% off. Plus, the tech leave all my lights inside on and didn’t turn off. They didn’t even reset my oil gage. Ridiculous. I went back and they do nothing. Man this is really back. 10% satisfying. I should have been refund the full amount for making me sit there and wait and at the end was told cannot do.

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