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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3445 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Dan K.
4 out of 5
8/31/2023
Wish my car wouldve gotten washed. I asked for it and it was free with its purchase. Lucas was fantastic!
Tammy B.
5 out of 5
8/31/2023
Traded in our 2011 CRV for a 2024; service and sales teams easy to work with and friendly.
Sonja S.
4 out of 5
8/31/2023
Chad has always been very good to me. I tried to get someone to look at my car right after I bought it but finally the used car manager said to see Chad and he would help me. He did and I appreciate it and him very much.
Carter J.
4 out of 5
8/31/2023
Lube tech was pretty quick. Seemed pretty good at what he was doing. Little surprised you run a manual torque wrench and not torque sticks. Might be a good investment. Either way good job!
Timothy D.
5 out of 5
8/31/2023
Service was well done and professional. Thank you!
Debra C.
5 out of 5
8/31/2023
Thank you.
Aaron W.
5 out of 5
8/31/2023
Michael did a great job. I would definitely come back to get my car worked on at Rapids Honda again.
Elizabeth C.
4 out of 5
8/30/2023
An additional part needed correction, and that was taken care of as part of the entire project. We really appreciate the thorough and professional manner of service. THANKS!!
Judith S.
5 out of 5
8/30/2023
He was very helpful, kind, friendly, and service oriented.
Linda C.
5 out of 5
8/30/2023
Very professional and helpful.
Adam W.
2 out of 5
8/30/2023
Poor communication about process, multiple visits for a simple job, forced to pay ahead of time for part, no explanation of warranty coverage/non coverage
Michelle P.
4 out of 5
8/29/2023
Was very happy to get in early and to be able to add two more fluid changes to my service. I enjoy knowing that there is nothing wrong or major maintenance to be done with my vehicle. Will always go to Marlin
Sarah W.
4 out of 5
8/29/2023
This was the best experience I’ve had at the Rapids dealership. Drew was helpful with an issue I had lingering from a previous service rep. Everything was on time and my son was even gifted stickers that he absolutely loved.
Marion G.
5 out of 5
8/29/2023
Excellent service!
David S.
5 out of 5
8/29/2023
Nice work
Juan Carlos.
5 out of 5
8/29/2023
It is a great service
Rosella N.
4 out of 5
8/29/2023
This was the best service I have had since coming here. The maintenance of the car was outstanding compared to other times . Thank you!
Gregory M.
2 out of 5
8/29/2023
When I first arrived, I stood waiting by the door while four people were busy at their desks or appeared to be. One said hello and will be with you in a moment and then I stood there for another minute and a half to two minutes. I was the only customer waiting they all looked at me and after a long awkward time Sean Richter finally looked and asked if I could be helped. Then, I had to call in to see if my car was ready Sean said 3 hours tops. I called 5 hours in and was put on hold and a machine. Left a message. Was called back with he’s been busy, nor what I want to hear waiting for my car since scheduled at 7:30am. This is why I’m skeptical about dealership service depts. Too big and impersonal. Glad I didn't wait at the dealership.
Russell H.
4 out of 5
8/29/2023
Awesome.. he told me hour 10 minutes.. it was right on Thank you!!
James Z.
5 out of 5
8/29/2023
Honest service rep

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