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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3445 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Constance K.
5 out of 5
9/13/2023
Thank you for your help
Emily L.
5 out of 5
9/12/2023
Very good. Very satisfied
Stephanie P.
5 out of 5
9/12/2023
Blong was very helpful. Explained everything. Thank you!
Deborah O.
5 out of 5
9/12/2023
It was a great experience!
Jay B.
4 out of 5
9/12/2023
Would be nice if you had an oil change quick lane but Its okay..
Vilma P.
5 out of 5
9/12/2023
Blood was amazing
Julie E.
4 out of 5
9/12/2023
Michael was exceptional with helping me with my scheduled appt today! He was very accommodating with my time frame of the service to be completed (hopefully) by a certain time, but was so kind & helpful when I had questions.
Greg L.
5 out of 5
9/12/2023
Usual good service
Cory S.
2 out of 5
9/11/2023
Please don't reach out to me to discuss my recent experience. I will not be taking my vehicle back to this location.
Connie D.
5 out of 5
9/11/2023
Got awesome service from Rapid Honda.
David G.
1 out of 5
9/10/2023
It shouldn’t take almost 2 hours to have your oil changed when you have a scheduled appointment.
Mandy M.
2 out of 5
9/10/2023
I dropped my SUV off and waiting on the service department area for 11 minutes before anybody acknowledged I was there. Yes, they were busy, looking for a stapler. Someone could have said hello, I’ll be with you soon. This is not the first time. I get free car wash’s from Honda and I choose to pay 20$ a month to go somewhere that appreciates customer service. Every time I come to rapids Honda I have this problem even if I’m just getting a car wash. I also purchased 4 oil changes on sale the day after thanksgiving last year. A few week later I sold that car to you and bought a brand new one. At the time of the sale I was told they would transfer to my new SUV. Well apparently they didn’t. I talked to the salesman today and he said he would let me keep two of them. I was told all four would transfer and now he’s telling me only two. I’m confused on why your team only let two transfer.
Rick T.
5 out of 5
9/10/2023
They were great to work with
Clinton C.
5 out of 5
9/10/2023
The team does a great job
Lee B.
4 out of 5
9/9/2023
I was satisfied... just not COMPLETELY. There was a time when the service rep would return to the customer the part that was replaced and explain the failure. Also, they would go through the entire invoice to explain what service had been done... and sometimes make recommendations. I'm sure Chad followed your protocol but we prefer the "old" way of doing business.
Sheila M.
5 out of 5
9/9/2023
Job well done.
Tammy M.
1 out of 5
9/9/2023
U are never greeted when u first get there. U can stand in line wait while sometimes service men are talking to each other before they address the customer. I had appt at 2:45 for an Oil change and tire rotation and it took over a hour and a half. And I had to check to see if my CRV was done they didn’t come get me, which it was.
Connor P.
1 out of 5
9/8/2023
Slow, drawn out service. Forgot about me and my car multiple times and had to call and get updates myself. Made up multiple excuses every time.
Susan S.
4 out of 5
9/8/2023
I just want to say thank you, the service done on my CRV was outstanding. It was ready in the timeframe. I was done even sooner. Drew was very helpful and I can’t think Jorge enough for selling me my ????CRV I will be back again. Thank you Your waiting room is very nice and accommodating
Nancy A.
5 out of 5
9/7/2023
Always a good experience at Coon Rapids Honda

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