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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3444 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Kay C.
4 out of 5
11/16/2023
Drew is always very approachable. As a widow my husband always took care of the cars. I never feel stupid with Drew. He always explains things and does a fantastic job. 10 stars from me!!!!!
Karen A.
5 out of 5
11/15/2023
He’s always helpful and knowledgeable
Linda W.
5 out of 5
11/15/2023
Thank you Drew and team! My vehicle looks great! Linda Seviole Worm
Saleem A.
5 out of 5
11/15/2023
Thanks for your services
Sothia C.
5 out of 5
11/14/2023
Excellent customer service.
Larry C.
4 out of 5
11/14/2023
Lucas, is excellent.
Renee S.
4 out of 5
11/14/2023
Was done when they said it would be. Thanks
Nenandro R.
5 out of 5
11/14/2023
Mike Estrada provided good service
Tim A.
1 out of 5
11/14/2023
I had an appointment for 1:30 pm for an oil change. My car was not even looked at until 2:41. What is the purpose of requiring appointments if you don't honor the time? It was over an hour of unplanned time of mine that was wasted.
Win Naing.
5 out of 5
11/14/2023
I believe you guys are doing great to meet customer's satisfaction. Thank you.
Jacob H.
1 out of 5
11/13/2023
A diagnostic should include a engine scan regardless of the issue at hand, I paid over 130$ for them to tell my my dust shield was bent, when really the breaks and rotors needed to be replaced. Got my car back with messed up breaks still and the check engine light on. I called and complained and they looked at it again, wanted to charge me 1400$ to replace breaks and rotors!???????? and then I asked about the check engine light. And he wanted me to pay another diagnostic fee, you guys are predatory my god ????
Michael F.
5 out of 5
11/13/2023
Courteous, pleasant, and quick. Will keep coming back to Michael F
Richard M.
5 out of 5
11/12/2023
Michael was very helpful and got me in & out with great service work. Thanks.
Allison H.
4 out of 5
11/12/2023
Mikey was good to work with. He helped crunch the numbers on my various coupons to get me the best deal possible. However, I have a concern with the way Rapids Honda advertises their coupons. I have received multiple coupons with $10 off advertised, as well as a very misleading set of coupons for $50-$100 off. Of course, the fine print says that these coupons cannot be applied to service, only repair. Why not clearly state that if that’s what it is? It feels as though Rapids Honda is trying to trick me into getting service there. Additionally, these $10 off coupons do not say they cannot be combined with other offers, but cannot be. The only reason I came to Rapids Honda for service was because I believed I had $100 worth of coupons and discounts, then discovered it was all chintzy marketing tactics. I won’t be returning to Rapids Honda for service again for this reason.
Edward G.
5 out of 5
11/12/2023
Drew went above and beyond! Thank you Drew!
Bill B.
1 out of 5
11/11/2023
Problems weren’t fixed. Service manager doesn’t return phone calls. Totally dissatisfied!
Tan V.
5 out of 5
11/11/2023
It’s very good service with blong Xiong service writer
Michael A.
5 out of 5
11/11/2023
Shawn and the service techs diagnosed the problem/issues with our Pilot and resolved them quickly. Very professional team at Rapids Honda
Todd D.
5 out of 5
11/10/2023
Friendly service, quick turnaround
Jillian P.
5 out of 5
11/10/2023
Excellent service

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