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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3441 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Karen B.
2 out of 5
12/22/2023
My vehicle was damaged while in your care. I called and left a message with the service manager Shane. It's been two days with no call back. I will not be "trusting" you ever again with my vehicle and will be putting in a formal complaint with Honda.
Dorothea M.
5 out of 5
12/22/2023
Thank you for your great work!
Wendy S.
3 out of 5
12/22/2023
I appreciated getting my CRV in last minute to have my tires changed over.
Bruce B.
5 out of 5
12/22/2023
Chad was very helpful and professional during my visit today. He communicated well and was prompt snd courteous.
Michael M.
2 out of 5
12/22/2023
I just think that the cost was very high for the things that were done. This is not a reflection on Lucas.
David D.
5 out of 5
12/21/2023
Great job, thanks
Juhua M.
5 out of 5
12/21/2023
Always happy
Michael R.
5 out of 5
12/21/2023
Cashier an mechanic ???? awesome team thank you everyone
Jeffrey B.
5 out of 5
12/21/2023
Chad was very helpful in my service transactions
Kristen F.
2 out of 5
12/21/2023
Every time I come to Rapids Honda I can never get customer service help. Normally when you drive into a service center you are greeted by a customer service representative who will assist you in check in and make sure your questions are answered. Every time I go to Rapids Honda I can hardly get anyone to even look at me to get my vehicle checked in or checked out. Both times I dropped off and picked up my vehicle I had to wait at the service desk for a representative and finally I had to ask if anyone was available to help me. I am very upset that this happens time and time again. I would go to another Honda dealership but unfortunately I bought my car here and pre-bought services need to be done at Rapids.
Douglas W.
5 out of 5
12/20/2023
All items of concern were handled very quickly. Shawn was also very professional and courteous.
Debbie F.
5 out of 5
12/20/2023
Very good customer service
Blanca U.
5 out of 5
12/20/2023
He was kind and courteous.
Byron B.
5 out of 5
12/20/2023
Chad was a great person to work with. He was very professional and had great customer service skills. He made me feel welcome and notified me as soon as my car was done. He’s a great asset to your company.
Mark H.
4 out of 5
12/20/2023
Very prompt and professional. Found an issue with my Civic and resolved it the same day.
Craig A.
5 out of 5
12/20/2023
Job well done
Karen D.
2 out of 5
12/20/2023
I guess I was disappointed in a few things. I was told the service would take 3 1/2 to 4 hours (I had to wait in tbe lobby, my husband was home sick) and service took 5 hours. Secondly, when I entered the car one of the protective pads on the counsel was missing. I found it on the floor. Finally, all the settings were changed on my car. This may have been due to the recall fix but let me know so I don’t have to do it on the fly. Some of the recommended work was a year over due, I have had oil changes this year and those services were not mentioned in previous visits. On a positive note, the people were friendly.
Donald N.
5 out of 5
12/20/2023
Chad Zastrow is the best Service Representative at Rapids Honda!! He always takes good care of us when we come for any service! Thank you Chad!!!!!
Jesse N.
5 out of 5
12/20/2023
Friendly, professional, explained everything with detail and accuracy.
Matthew H.
5 out of 5
12/20/2023
Everyone was great.

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