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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3441 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Jacob C.
4 out of 5
12/29/2023
Drew was awesome and informative on what was going on with my car. Even though my car was only there for two days, Drew called me in the morning and evening with updates on my car. I highly recommend him to anyone looking for Service at Rapids Honda due to his communication skills and friendly demeanor.
Keith B.
4 out of 5
12/29/2023
Marlin is the best staff person in that area
Richard S.
5 out of 5
12/29/2023
Michael did a great job. Very friendly and knowledgeable.
Rolf L.
4 out of 5
12/29/2023
Super impressed with Marlin and your service team and the care they took to address my service needs. I will rely on them again.
Michael H.
2 out of 5
12/29/2023
Asked for the $15.99 interior service, was not completed. For the last couple of times we’ve brought our vehicle in for the bi-annual auto butler there seems to be a hiccup in the setup process where something is missed, either the Diamond Fusion, leather treatment, or $15.99 upgrade.
John G.
4 out of 5
12/28/2023
Perfect, done when Drew said it would be.
Lori G.
5 out of 5
12/28/2023
Thanks
Sandra W.
3 out of 5
12/28/2023
Left the car with him and it was done when I returned
Jon K.
5 out of 5
12/28/2023
Great job!
Nick M.
5 out of 5
12/28/2023
He did great, was timely in his work and explained everything great.
Donald P.
5 out of 5
12/27/2023
Good service,got done on time which was great
Keith B.
4 out of 5
12/27/2023
Right on time and very complete service
Burlon W.
1 out of 5
12/27/2023
Someone ripped **** in my car
Zhang X.
5 out of 5
12/26/2023
Keep up good work!
Lexia L.
1 out of 5
12/24/2023
Communication could have been better. I dropped my car off instead of waiting inside. When I was called to be told what needed to be done, I asked to have a few minutes to think about what decision I would like to make and that I would call back. When I called back, I was unable to reach anyone after being transferred to multiple lines, and then I never received a call back after they didn’t hear from me. I resorted to texting back that I’d like both of my tires done. Shortly after that I received a phone call stating that my car was done, and when I asked if both had been done he said no we just went ahead and did the one. If you had tried to connect back with me or had looked at my message this could have been avoided. Just frustrating that i wasn’t able to communicate.
Mikayla A.
4 out of 5
12/24/2023
Made time, helped with transportation, above and beyond
Darcey D.
3 out of 5
12/24/2023
Nice guy. Texted when my car was done and recognized me immediately when I went to pick it up so I didn't have to wait in line to get my car keys
Melissa/Joey O.
3 out of 5
12/23/2023
Repair took longer than expected. Recall work and no loaner provided.
Lynda E.
5 out of 5
12/23/2023
Nice quick service
Earl L.
5 out of 5
12/23/2023
I was completely satisfied with my service. The service advisor took care of me and handle my needs.

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