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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3441 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Terry H.
5 out of 5
1/10/2024
Good job
William B.
5 out of 5
1/10/2024
Mikey was very confident and assuring. He did expedite my car satisfactorily. I hope to see him next time.
Mohamed S.
5 out of 5
1/10/2024
Thanks
Larry S.
5 out of 5
1/10/2024
I have always had great customer service with Honda both here in Minnesota and in Arizona. Blong did a great job..
Kathryn E.
4 out of 5
1/10/2024
Drew is amazing, he should be a therapist! His calm manner was just what I needed on a bad day. He clearly knows Honda products and explained what would be done. Drew was quite patient with all my questions too. What a wonderful employee you have in this young man!
Elaine K.
5 out of 5
1/10/2024
Lucas was very kind and helpful
Eric D.
5 out of 5
1/9/2024
I received patient, friendly and professional service from Lucas and the entire team at Coon Rapids Honda.
Dave R.
5 out of 5
1/9/2024
Top Notch!!! Service and follow through to the “inth”degree! Lucas kept me informed and helped me with a plan to follow up with the work as I could afford it in the near future.
Jonelle M.
5 out of 5
1/9/2024
Prompt service
Judy H.
4 out of 5
1/8/2024
Quality, efficient work and very polite associate!
Karen M.
5 out of 5
1/8/2024
Explained the issue, was friendly and professional.
Michelle S.
4 out of 5
1/7/2024
I was disappointed that it took about 2 & 1/2 weeks to have my car repaired. But, Lucas was wonderful, the loaner was great. My one recommendation: contact the car owner with updates. The weekends would come & I heard nothing about the status of my car.
Jessica H.
5 out of 5
1/6/2024
Michael went above and beyond and was great to work with.
Lori J.
5 out of 5
1/6/2024
Excellent service
Katie E.
1 out of 5
1/6/2024
My car was never brought through the car wash after my oil change and I was told it would be washed. Also there was some brown stuff stuck near the driver's side of my door that wasn't there when I brought my car in.
Steven B.
2 out of 5
1/6/2024
I never received a call that my vehicle was ready for pickup. I had to come to the dealership right before close, in which I discovered my vehicle was sitting in the lot ready to be picked up all along. I called the dealership at 3:15 and 4:45 asking for an update on my service and I was told someone would call me back with an update and I never heard back from either call. I was told my service advisor that checked me in left for the day. Additionally, the oil life was not reset on my vehicle after my oil was changed, I did that myself no problem at all. Note that I've used rapids Honda for my service before and definitely will continue to do so, however it was just a bit off today all around. My first negative experience compared to many positive experiences. Keep up the good work!
Yusbith M.
1 out of 5
1/6/2024
My keys were sitting on a table when done and no one was notified or told to notify me that my service was completed. I also wasn't told about the free oil changes and had to investigate on my own what the plan meant.
Jay J.
4 out of 5
1/6/2024
Lucas is easy to work with.
Phong L.
5 out of 5
1/5/2024
Great!
Sydney A.
5 out of 5
1/5/2024
I received excellent service from Rapids Honda and especially from Michael. He explained the process and kept me informed

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