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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3441 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Gerald B.
5 out of 5
1/14/2024
All is good
Terry H.
5 out of 5
1/14/2024
Satisfied
Brianna T.
5 out of 5
1/14/2024
Friendly staff!
Romy S.
5 out of 5
1/14/2024
Was quick and easy and stayed in my payment zone.
Hadi H.
1 out of 5
1/14/2024
The problem is computer issue, I informed sensor was already replaced, I was there at dealer to get updating the computer and but I get out without any fix. It’s appointed for Monday and please be advised for computer ipdate
Jennifer S.
5 out of 5
1/13/2024
Drew was extremely helpful In assisting us with my wife's Honda pilot. We look forward to working with him in the future.
Thomas H.
5 out of 5
1/13/2024
Great service.
Michael H.
5 out of 5
1/13/2024
Excellent,Lucas is very customer oriented and knowledgeable and looking forward to working with Lucas again thanks to all
Lori G.
4 out of 5
1/13/2024
Knowledgeable and kind.
Rick M.
5 out of 5
1/13/2024
Very attentive to my cars needs, and in a timely manner.. Lucas and the mechanic Tom Diid great
April B.
5 out of 5
1/13/2024
Blong provided great service and explained everything thoroughly. It was much appreciated.
Tammy D.
5 out of 5
1/13/2024
Keep doing what you doing. Don’t change anything. Great job team.
Thanh N.
5 out of 5
1/12/2024
Thank you very much
David H.
3 out of 5
1/12/2024
Chad fit me in for oil change, short wait.
Michael S.
5 out of 5
1/12/2024
The work was done quickly and everything was completed as requested. Thanks
Minh D.
5 out of 5
1/11/2024
Rrally fast chrck in. Great communicatuon throughout the quick services on the vehicle, addressing all concerns thouroughky.
Ernestin M.
5 out of 5
1/11/2024
Great job!
Susan R.
5 out of 5
1/11/2024
Was greeted immediately when I drove in Easy check-in procedure Always helpful employees Very pleased with the whole process Thank you, Rapids Honda!!
Carol K.
2 out of 5
1/11/2024
I was disappointed I sat for an hour before the service on my car was even started. Maybe a change in scheduling needed? The service desk representative was very kind.
Michael F.
2 out of 5
1/11/2024
There wasn’t urgency to find the Runner to bring me home when I first dropped off my car in the morning. I had to walk up to the desk after waiting 20 minutes and ask where my prearranged ride was. ImAlso, on the way back to the dealer the runner was later than expected because, at the request of another advisor, the runner had to drop someone off off in Champlin and that was not communicated to my service advisor. In addition I have requested two recalls be performed and only one was performed and that’s perhaps because there was no parts to do it. I don’t know but it should’ve been communicated why that was done so if you could let me know, that would be great. Thanks certainly the advisor was very personable and otherwise helpful.

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